Hire Resolve USA is hiring a
Senior Business Analyst

Summary

The job description is for a Senior Business Analyst position at Hire Resolve's client. The ideal candidate will support the design and technical development of new customized solutions, develop strong customer relationships, and ensure client satisfaction with the products developed. This is a remote role offering a competitive salary based on experience.

Requirements

• Able to manage your own workload
• A good team player who can execute tasks as part of an overall programme of work
• Excellent communicator
• Attention to detail
• Able to facilitate client meetings
• Able to create high quality work products
• Able to conduct detailed analysis using relevant tools
• Excellent problem solving skills
• Able to deal in a fast pace and high pressure environment
• Understands the underlying data requirements to operate digital processes
• Experience of developing business cases

Responsibilities

• Perform research and requirements gathering
• Process analysis; investigation of existing functionality; gap analysis; participation in design of new functionality
• Participate in project walkthroughs: business requirements gathering, design walkthrough, functional test plans and implementation sessions
• Prepare details use case descriptions for the development team to implant the solutions key functionality
• Perform product testing to ensure product quality is maintained
• Contribute to the implementation of new products and communicate effectively between internal and external stakeholders to ensure product satisfaction is maintained
• Provide user training
• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Prepare SLA or other reports required on client account status
• Provide first line support to SLA clients
• Collaborate with development team to create Statements of Work, where required
• Assist with challenging client requests or issue escalations as needed
• Find ways to increase quality of customer service

Preferred Qualifications

UX and UI experience desirable but not essential

Benefits

• Remote Role
• Highly competitive salary for this role based on experience