Senior Business Analyst

Summary

Join PointClickCare as a Sr. Business Analyst, a Salesforce expert supporting strategic initiatives and building business relationships. As a member of the Technical Delivery & Operations team, you will analyze and validate business needs, lead QA activities, and design processes for improved system effectiveness. Collaborate with various teams, including SMEs, Product Owners, and Application Engineers, to deliver successful solutions. Key responsibilities include gathering business requirements, documenting processes, creating user stories, leading QA activities, and supporting end-user training. The role requires strong Salesforce and QA experience, along with excellent communication and problem-solving skills. A bachelor's degree or equivalent experience is needed.

Requirements

• 5+ years of experience as a Business Analyst with at least 3 years focused on Salesforce (Sales Cloud, Service Cloud, or Experience Cloud)
• Strong understanding of industry QA processes and activities, including the various types of testing
• Strong understanding and experience with business process analysis and design, with proven ability to lead stakeholders through detailed process workshops
• Experience working in Salesforce and connected apps and integrations, gathering business requirements, analyzing and synthesizing solution proposals, including presenting the material back to the applicable audience
• Familiarity with project management methodology and processes including the software development life cycle
• Experience with modeling tools relating to process, data, and workflow at the conceptual level
• Demonstrated experience in developing training plans, materials and conducting training sessions
• Experience working in DevOps and Agile Teams
• Experience in creating clear test scripts, test scenarios, and defining and user acceptance criteria to validate new systems and ensure quality throughout development and deployment
• Salesforce Business Analyst Certifications
• A bachelor’s degree in related field or equivalent experience
• A continuous learning mindset and ability to adapt to change
• Ability to prioritize and execute tasks in a fast-paced environment
• The ability to work on multiple projects concurrently
• Excellent communication skills: verbal, written, listening, and facilitating
• Excellent self-management skills and ability to take initiative
• Excellent organizational and problem-solving skills
• A great team player that understands how to build trust, manage conflict, and commit to delivering team goals while holding themselves and the team accountable
• Experience working with JIRA, Confluence, Lucid Chart, Smartsheets or similar tools

Responsibilities

• Develop a strong understanding of the current projects and our Salesforce roadmap
• Build and maintain strong relationships with business stakeholders to ensure alignment of project goals with business needs
• Lead requirements interviews, workshops, and collaborative sessions to gather business requirements and identify opportunities for process improvements. Utilize technology to optimize business operations
• Capture and document detailed business requirements, including user personas and to-be process flows, using Agile and Design Thinking methodologies to ensure flexibility and iterative development
• Work closely with the Business Systems Manager (BSM) to understand the applicable technology strategy, including integration needs and data management considerations. Ensure alignment between business and technology
• Identify gaps and risks in business processes and technology solutions. Collaborate with stakeholders to propose mitigation strategies and improvements
• Create L3 & L4 Business Process Maps and capture other business process changes while gathering requirements
• Create user stories from business use cases and processes, defining functional and non-functional requirements with clear success criteria
• Identify and communicate user story dependencies, actively participate in grooming and planning sessions to ensure user stories are well-defined, prioritized, and aligned with business objectives
• Lead QA activities for user stories from inception until deployment in production
• Identify test scenarios and follow QA standards and best practices to create detailed test scripts, test cases, and test plans, ensuring that test scenarios align with business requirements and that the system meets both functional and non-functional needs
• Use test automation tools like Copado CRT to generate test cases faster
• Perform QA testing following the defined test scripts, log bugs, and track the bug life cycle
• Coordinate and manage the UAT process, ensuring that business SMEs are onboarded to the testing tool, have reviewed the test scripts, and are prepared for testing
• Support end-user training and enablement programs to facilitate smooth adoption

Preferred Qualifications

Copado Robotic Testing Certifications are desired