Senior Business Intelligence Analyst

Summary

Join Donorbox's Data Team as a Senior Business Intelligence Analyst! This pivotal role involves leveraging data insights to guide technical decisions, support product development, and empower customer-facing teams. You will be responsible for gathering, cleaning, and analyzing data from various sources to understand user behavior and optimize workflows. As an individual contributor, you'll collaborate cross-functionally, develop and monitor KPIs, design dashboards, and optimize processes. This fully remote position, based in Latin America, offers a competitive salary, comprehensive benefits, and the opportunity to contribute to a mission-driven organization.

Requirements

• 7+ years of experience in business intelligence, data analytics, or a similar field
• Excellent verbal and written communication skills in English
• Expert-level knowledge of statistics- you never mistake correlation for causation. Even if you try ;)
• Self-motivated team player, able to work independently and collaboratively in a fast-paced environment, adapting to evolving team needs
• Ability to translate data into actionable insights and present findings to non-technical stakeholders
• Customer-oriented approach with a focus on providing excellent service
• Very comfortable with SQL
• Excellent pragmatism in analyzing metrics, with the ability to distinguish between valuable, actionable metric and mere trivia

Responsibilities

• Act as a translator between data and business objectives, describing and connecting product metrics to company's OKRs and KPIs
• Work closely with product, business, and engineering teams to gather requirements and define key metrics for success
• Request and define new measurements from other teams, providing clear explanations and connections to the company OKRs
• Develop and monitor strategic KPIs that align with organizational OKRs, ensuring they are actionable and results-oriented
• Analyze platform performance data to identify trends, patterns, and areas for improvement
• Define measurements, metrics, and tools for measuring the products
• Design, develop, and maintain interactive dashboards for tracking KPIs and key data points
• Provide regular insights and reports to stakeholders, enabling informed, data-driven decision-making
• Identify bottlenecks and inefficiencies in metric tracking and reporting processes, proposing innovative solutions to enhance accuracy
• Ensure data integrity and accuracy across all reporting tools and systems
• Partner with leadership to align product analytics with broader business goals and OKRs
• Contribute to defining and refining the long-term data strategy of the company

Benefits

• Fully remote work from the comfort of your home
• Eligibility for employee equity plan (stock options)
• Reimbursement package for home office expenses, up to $1.5k
• Health insurance premium reimbursements, up to 75% for you and your family
• Generous time off policy of 21 days (birthday included 🎉), 8 holidays of your choice, and 2 paid volunteer days
• Wellness program with fitness and mindfulness classes