Senior Business Solution Analyst

Summary

Join Twilio as a Senior Salesforce Administrator and contribute to the success of our Sales Operations team. You will improve our Salesforce.com platform, ensuring data excellence and driving efficiency. This role requires a strong understanding of Salesforce.com and experience in implementation, project management, and data management. You will collaborate with cross-functional teams, mentor junior administrators, and contribute to impactful programs. Twilio offers a remote-first work environment and a comprehensive benefits package, including competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program.

Requirements

• 5-8 years of experience with Salesforce.com implementation (design, configuration, deployment, lightning flows)
• Demonstrated ability to understand business needs and translate requirements into technical solutions
• Proven track record of managing Salesforce projects from inception to completion, ensuring successful implementation and user adoption
• Salesforce Certified Administrator and Developer
• Strong presentation, communication, and facilitation skills
• Ability to communicate complex technical solutions effectively to non-technical stakeholders
• Comprehensive experience on debugging and troubleshooting in Salesforce
• Strong organizational and business analysis skills; detail-oriented and able to work independently, manage and develop smaller scale projects
• Ability to identify and implement process improvements to enhance system efficiency and user experience
• Experience in maintaining system documentation
• Knowledge on Salesforce.com configuration best practices

Responsibilities

• Assist project managers in various work streams on Salesforce.com
• Data management in Salesforce.com and other business systems, including auditing and resolving data integrity at a large scale
• Work with program managers and stakeholders to uncover process gaps and develop elegant solutions
• Understand and fix existing system problems on a daily basis
• Continually evaluate and identify gaps in our existing codebase to develop solutions for increased extensibility
• Collaborate with cross-functional teams, including developers, business analysts, and stakeholders
• Leadership skills to mentor junior administrators and provide guidance on best practices

Preferred Qualifications

• 1+ year of experience designing or developing on Salesforce (Apex)
• Experience working with and managing large data sets
• Industry experience in automating and auditing large volumes of data
• Experienced developing Lightning Components in Salesforce Lightning

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program