Summary
Join Twilio as a Senior Salesforce Administrator and contribute to the success of our Sales Operations team. You will improve our Salesforce.com platform, ensuring data excellence and driving efficiency. This role requires a strong understanding of Salesforce.com and experience in implementation, project management, and data management. You will collaborate with cross-functional teams, mentor junior administrators, and contribute to impactful programs. Twilio offers a remote-first work environment and a comprehensive benefits package, including competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program.
Requirements
- 5-8 years of experience with Salesforce.com implementation (design, configuration, deployment, lightning flows)
- Demonstrated ability to understand business needs and translate requirements into technical solutions
- Proven track record of managing Salesforce projects from inception to completion, ensuring successful implementation and user adoption
- Salesforce Certified Administrator and Developer
- Strong presentation, communication, and facilitation skills
- Ability to communicate complex technical solutions effectively to non-technical stakeholders
- Comprehensive experience on debugging and troubleshooting in Salesforce
- Strong organizational and business analysis skills; detail-oriented and able to work independently, manage and develop smaller scale projects
- Ability to identify and implement process improvements to enhance system efficiency and user experience
- Experience in maintaining system documentation
- Knowledge on Salesforce.com configuration best practices
Responsibilities
- Assist project managers in various work streams on Salesforce.com
- Data management in Salesforce.com and other business systems, including auditing and resolving data integrity at a large scale
- Work with program managers and stakeholders to uncover process gaps and develop elegant solutions
- Understand and fix existing system problems on a daily basis
- Continually evaluate and identify gaps in our existing codebase to develop solutions for increased extensibility
- Collaborate with cross-functional teams, including developers, business analysts, and stakeholders
- Leadership skills to mentor junior administrators and provide guidance on best practices
Preferred Qualifications
- 1+ year of experience designing or developing on Salesforce (Apex)
- Experience working with and managing large data sets
- Industry experience in automating and auditing large volumes of data
- Experienced developing Lightning Components in Salesforce Lightning
Benefits
- Competitive pay
- Generous time-off
- Ample parental and wellness leave
- Healthcare
- A retirement savings program
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