Senior Business Systems Analyst

Summary

Join Apollo.io's GTM Systems team as a Business Systems Analyst to design, develop, and implement SaaS-based applications. Partner with cross-functional stakeholders to solve business problems and drive operational efficiencies. You will support end-to-end system implementations, gather requirements, and create thorough documentation. This role requires strong Salesforce and go-to-market SaaS tool experience, along with business analysis skills. The position offers the opportunity to own the Business Systems infrastructure for lead-to-cash processes. This is an individual contributor role reporting to the Director of GTM Systems.

Requirements

• College degree in a technical field, and/or equivalent work experience
• 4+ years of hands-on experience with the Salesforce platform (administration and/or development)
• 4+ years of hands-on experience working with go-to-market SaaS tools (eg: Salesforce, Apollo, HubSpot, Chili Piper, Intercom, Vitally, Census, Gong, Sonar, etc.)
• 4+ years of business analysis or consulting experience
• Demonstrated ability to manage and collaborate with multiple concurrent stakeholders
• Ability to thrive in a high-growth, fast-paced environment and own multiple projects/tasks with high attention to detail
• Deep understanding of go-to-market business processes
• Experience working within Agile methodology
• Excellent verbal and written communication skills

Responsibilities

• Administer and architect solutions within our Go-to-Market stack
• Partner with stakeholders across business functions to understand business problems, gather requirements, and build a technology roadmap
• Address business problems and drive operational efficiencies by designing elegant processes and technical solutions
• Support end-to-end feature and/or system implementations, including discovery/requirements gathering, vendor selection, solution design, build/configuration, QA/UAT, deployment, and training and communication
• Work with internal go-to-market team customers to gather requirements to deliver innovative solutions that meet needs with respect to functionality, performance, scalability, reliability and realistic implementation schedules
• Create and maintain thorough, up-to-date, functional and technical systems documentation