Senior Business Systems Analyst

Summary

Join Juniper Square as a Sr. Business Systems Analyst and play a key role in enhancing business processes through technology solutions. You will analyze business needs, translate them into technical requirements, manage projects, and configure various SaaS tools, including Salesforce. This role demands a proactive, curious, and organized individual with an ownership mindset and a commitment to continuous learning. You will collaborate with stakeholders, gather requirements, conduct testing, create documentation, and deliver user training. The ideal candidate possesses strong analytical and technical skills, along with experience in project management and Salesforce administration. Juniper Square offers a competitive salary and a comprehensive benefits package.

Requirements

• 2+ years of experience as a Business Analyst
• Project Management experience
• Commitment to continuous learning of technology skills
• Demonstrable experience in technology project deployment

Responsibilities

• Understand internal customers' needs and facilitate setting project goals and objectives
• Discern business needs, analyze for impact and opportunity, collaborate with and collect input from stakeholders to arrive at full context around a project and act as a trusted advisor
• Translate business requirements and process needs into actionable technical requirements
• Facilitate meetings for requirements gathering, refinement, User Acceptance Testing (UAT), enablement, etc
• Configure Salesforce and other SaaS tools (i.e., Gong, Outreach, BoostUp, LinkedIn Sales Navigator, etc.) and technology per requirements
• Manage projects and report on project status, setting proper expectations and timelines
• Recommend, configure, and integrate 3rd party tools
• Conduct testing and track issues and their resolution
• Create business process documentation and contribute to the RevOps Confluence document repository
• Stay up to date on Salesforce releases and relevant tools
• Deliver user training and present on project launches

Preferred Qualifications

• Salesforce Certified Administrator credential preferred
• Experience as a Salesforce Administrator preferred
• Proficient in creating process flow maps and writing Business requirement documents
• Experience with vendor evaluation and management (AI or other business systems)
• Deep understanding of business processes to drive implementation and vendor evaluation for AI tools
• Capable of light to full configuration as needed and can easily pick up administering new tools
• Understanding of general concepts of permissions and integrations
• Strong Excel and Google Sheet capabilities, including spreadsheet mapping, data clean-up, backfills, audits, and QA reports and dashboards
• Experience with cross-department collaboration
• High level of curiosity and a "go-figure-it-out" attitude
• Excellent note-taking skills and reliability in following through on tasks
• Ability to raise concerns and identify gaps during work processes
• Eagerness to learn and expand knowledge, with grit and determination

Benefits

• Health, dental, and vision care for you and your family
• Life insurance
• Mental wellness coverage
• Fertility and growing family support
• Flex Time Off in addition to company paid holidays
• Paid family leave, medical leave, and bereavement leave policies
• Retirement saving plans
• Allowance to customize your work and technology setup at home
• Annual professional development stipend