Senior Business Travel Consultant

Summary

Join TravelPerk as a Senior Night Shift Business Travel Consultant and become a key player in our award-winning Customer Care team. You will provide exceptional 7-star service to business travelers, managing their bookings and resolving issues efficiently. Expert knowledge of the Galileo GDS system is essential, along with strong communication skills and experience as a Business Travel Consultant. This fully remote role offers competitive compensation, generous vacation time, health perks, flexible pension contributions, and unique TravelPerk events. While based remotely, occasional travel to the Birmingham Hub for training and events is required. We prioritize experience and potential over academic qualifications, fostering a diverse and inclusive work environment.

Requirements

• Possess expert knowledge of the Galileo GDS system, including reissuing (manual & automated) tickets autonomously
• Are proficient in air fares and ticketing
• Have great communication skills, fluency in English, both written and spoken is essential
• Have previous experience as a Business Travel Consultant
• Are well-organized, and capable of working to tight deadlines under pressure
• Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers
• Are proactive in resolving customer queries and complaints, using their initiative to overcome problems
• Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success
• Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues
• Motivate and encourage the well-being of the team, displaying a positive attitude at all times

Responsibilities

• Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently
• Arrange European and domestic travel, including flights, car rentals, and hotels
• Work independently, using your initiative to handle client inquiries and provide solutions without supervision
• Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate
• Undertake travel reservations and amendments for Click Travel customers, prioritizing customer service and booking accuracy
• Proactively maintain and develop client relationships, offering support throughout the entire travel process
• Provide suitable travel options and suggestions to meet client requirements
• Ensure all service level agreements are met and actively maintain the Galileo GDS queues
• Mentor and support junior team members, assisting with their queries and quality-checking their work as needed
• Support the Team Leader and collaborate with colleagues to maintain a high level of service

Benefits

• Competitive compensation, including equity in the company
• Generous vacation days so you can rest and recharge
• Health perks such as discounts in health insurance or gym allowance
• Flexibility to increase your pension plan
• Unforgettable TravelPerk events, including travel to one of our hubs
• A mental health support tool for your well-being
• Exponential growth opportunities
• VolunteerPerk - 16 paid hours per year to volunteer for a cause of your choice