Senior Business Travel Consultant

Summary

Join Destination Sport Travel as a Senior Business Travel Consultant - Out of Hours! This remote role, based in Manchester, UK (UK residency required), involves managing business travel for major sporting organizations. You will process bookings, amendments, and cancellations, ensuring smooth transitions between day and night shifts. The role demands proficiency in travel booking systems, problem-solving, and excellent customer service. You'll handle complex inquiries, offer flight options, and maintain strong client relationships. This exciting position offers a unique opportunity to work within the sports travel industry.

Requirements

• Have extensive experience working as a Business Travel Consultant (within the sports travel industry would be highly advantageous but not essential)
• Be proficient in using travel booking systems, including use of a Global Distribution System (GDS)
• Have knowledge in working out re-issues, fare builds and ticketing
• Have previous experience booking flights, and coordinating bookings
• Be proficient in problem solving and being proactive
• Have experience dealing with high volumes of email and call requests, processing complex travel bookings
• Demonstrate excellent Worldwide travel knowledge
• Be computer literate with experience of Microsoft Office
• Demonstrate excellent customer service skills both over the phone & via email
• Be accurate with the ability to follow complex instructions
• Be able to work within a team environment to achieve team/department objectives
• Demonstrate exceptional communication skills both verbal and written
• Be well organised and quick to prioritise workload
• Be able to think logically and consider all relevant aspects with strong analytical skills
• Be flexible and able to prioritise tasks in line with business objectives
• Be able to work under pressure and to tight deadlines

Responsibilities

• Process reservations, amendments and cancellations as requested by the client in a timely and accurate manner and in accordance with the company standards and those laid out in the entire ISO procedures manuals
• Be forward thinking, and adaptable as a Team Manager may not always be present on shifts
• Deal with ticketing and re issues and have knowledge of working out manual fare builds
• Take ownership of complex customer enquiries received in writing or over the telephone
• Offer a variety of flight options, explaining fare rules when Booking flights
• Convert general enquiries into actual bookings utilising all the tools and technology available
• Monitor queues and ensure all communication both written and verbal is professional, accurate and conducted in a timely manner
• Offer advice regarding destinations, best/most cost-effective carriers etc
• Take ownership and responsibility for all client queries handled until successfully concluded
• Support any commercial agreements which are in place
• Ensure the highest level of customer service is always offered to internal and external customers
• Log and deal with customer complaints and reduce future issues, escalating where necessary
• Accurately process data and issue invoices to ensure compliance with ISO standards
• Maintain and Develop relationships with key clients
• Utilise account management skills to retain and grow business
• Ensure that full support is given to the key preferred suppliers
• Support any commercial agreements which are in place
• Ensure all communication both written and verbal is professional, accurate and conducted in a timely manner
• Accurately process data and issue invoices to ensure compliance with ISO standards
• Always achieve own sales target and lead by example