Senior Care Navigator

Summary

Join Octave as a Senior Care Navigator and guide prospective clients through our behavioral health services. You will be the primary point of contact, ensuring clients receive the support they need. This role involves interacting with high-needs clients, navigating complex workflows, and collaborating across departments. You will utilize your clinical expertise to match clients with appropriate providers and support them throughout their care journey. The position requires experience in care navigation within mental health, a master's degree or equivalent, and excellent communication skills. Octave offers competitive compensation and benefits, including health insurance, retirement plans, paid time off, and parental leave.

Requirements

• Have preferred 2-3 years experience working in a Care Navigation/Coordination/Intake capacity, specifically within the mental health or healthcare arena
• Have a Masters degree in social work, clinical mental health or related area or equivalent experience
• Have experience with telephonic crisis intervention
• Possess excellent verbal and written communication and be able to adapt your approach to multiple groups
• Be detail oriented and possess impeccable organizational skills
• Be available to work 8:00am to 5pm and/or 9:00am to 6pm PST
• Be eligible to work in the United States without sponsorship now or in the future

Responsibilities

• Demonstrate a keen operational eye in order to execute on frequently iterated, complex workflows
• Gain proficiency in our tools and workflows, especially when they evolve as we grow and scale, to successfully navigate our internal operations
• Conduct scheduled or real-time outreach to understand higher risk clients’ needs, and take action when necessary with the support of clinical staff
• Support clients along their care journey, from entry into our system, all the way to their first appointment with their provider and beyond via email or live chat
• Assist in multiple collaborative projects across departments to benefit the organization
• Utilize clinical expertise and operational experience to identify and recommend the most appropriate providers for clients, ensuring alignment with their needs, preferences, and availability, while also optimizing provider utilization and addressing provider concerns
• Collaborate with providers to offer initial clinical insights as applicable and support them with client care transitions and caseload utilization
• Embody Octave’s mission to deliver extraordinary care in every interaction with clients and colleagues

Preferred Qualifications

• Have operational experience within a fast-growth healthtech organization
• Be a self-starter, willing to roll up your sleeves and be proactive and solution oriented
• Be nimble and open to frequent change, iterative processes, and operating in a testing culture

Benefits

• Company sponsored life insurance, disability and AD&D plans
• Voluntary benefits such as 401k retirement, medical, dental, vision, FSA, HSA, dependent care and commuter/parking options
• Generous Paid Time Off
• Paid parental leave benefits