Senior Certification Exam Developer

Summary

Join Veeva Systems, a leading life sciences industry cloud company, as a Certification Program Manager. You will play a key role in developing and managing Veeva's credentialing program, working closely with stakeholders to create and deliver high-quality exams. This position requires experience in enterprise customer-facing curriculum or certification programs within a SaaS environment, along with expertise in high-stakes test development. You will influence the program's growth, improve processes, and collaborate with various teams. The role offers a flexible work environment and a competitive compensation package, including benefits such as medical, dental, vision, and retirement programs. Veeva is committed to employee success and offers a supportive and inclusive team environment.

Requirements

• History of building and managing successful, innovative credentialing functions
• 5+ years experience in enterprise customer-facing curriculum or certification programs (in a SaaS environment)
• Experience with digital credentialing programs such as Credily, Accredible and Learning Experience Platforms (LXPs) or Learning Management Systems (LMSs)
• Experience with high-stakes test development and delivery; familiarity with vendors and methodologies
• Consistent track record of accountability in delivering quality projects on time
• Strong interpersonal skills with the initiative to build collaborative, productive relationships across all lines of business
• Demonstrated ability to flexibly take on new challenges and pivot direction if needed
• Bachelor's degree or equivalent

Responsibilities

• Influence Veeva’s current credentialing program by leading exam development; ensure our program processes meet industry accepted legal defensibility requirements
• Contribute to the overall growth of the Veeva certification program by consistently seeking efficient and effective process improvements
• Work with instructional designers and subject-matter experts to develop new badges and certifications by leading job-task analysis, exam blueprint, and item writing workshops
• Work cross-functionally with SMEs and stakeholders to validate exam objectives, ensure technical accuracy of items, manage feedback cycles, and publish approved exams
• Conduct routine exam and item analysis to assess the performance and quality of exams, and make recommendations for exam/item updates as needed
• Report on and communicate credential program results to cross-functional partners
• Support customers with program messaging, candidate guides, sample test items, FAQs, and website detail; work cross-functionally on certification related inquiries with our operations team
• Manage vendor relationships that support test development and delivery, psychometric analysis, and badging goals
• Manage projects with accuracy, transparency, and a commitment to meeting deadlines
• Develop working knowledge of various capabilities of Veeva products and underlying technologies to become product-line conversant with a growing ecosystem of experts

Preferred Qualifications

• Masters degree in Instructional Design or related field
• Credentialed in test development or psychometric analysis
• Life sciences experience in pharmaceutical, biotech, medical device companies, or clinical research industries

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program