Senior Change Management Specialist

Summary

Join NewRocket, a leading ServiceNow partner, as a Senior Change Management Specialist and play a strategic role in helping clients navigate change during their transformational efforts. You will advise on and lead Change Management project activities, support change efforts on multiple client programs, design and execute communication and training plans, maintain OCM content repositories, develop project performance measurement reporting, contribute to proposals and presentations, and act as a consultant for NewRocket's internal change management needs. This role requires strong communication, problem-solving, and relationship-building skills, as well as a deep understanding of change management principles and methodologies. You will have the opportunity to engage your entrepreneurial spirit, participate in continuous learning, and contribute to thought leadership within the industry.

Requirements

• 5+ years Organizational Change Management experience
• 10+ years Professional Services (ServiceNow preferred) experience
• Strong written and verbal communications skills with ability to communicate with all levels in the organization
• Strong problem-solving skills and the ability to simplify complex topics
• Build strong relationships with clients, peers, and other partners to meet companies’ objectives
• Willing to travel as needed
• Understanding of change management principles, methodologies, and leading practices (e.g. ProSCI)
• Experience with writing, reviewing, or approving proposals and business cases
• Bachelors degree (or equivalent work experience) required, Masters degree preferred
• Certified Management Consultant Certification (or similar) required
• Prosci Change Practitioner Certification (or similar) required

Responsibilities

• Advise on and lead Change Management project activities including creating deliverables that support Communication, Governance, Training, Business Impacts, Resistance Management and other OCM deliverables and efforts, managing resistance to change and help in ensuring user readiness
• Support change efforts on multiple client programs by designing, participating in, and leading workshops, stakeholder assessment, and change impact assessment interviews and focus groups; assist with development of communication, engagement, and training plans to document specific actions required to enable change
• Design, prepare, and execute communication, engagement, and training plans and prepare written, verbal, video presentation materials as well as other customer deliverables
• Maintain OCM content repository and ensure that documents conform to standards and storage retention procedures; Support OCM Leadership with Knowledge and Standards, including required standard and ad-hoc requests, incorporate industry best practices and implement standards, key measures, tools, and metrics
• Develop and coordinate project performance measurement reporting, drawing on OCM tools and data to provide reporting assistance to OCM Leadership and develop and execute functions to ensure adoption of new systems and processes with the OCM Team
• Contribute to and delivery proposals, points of view, presentations, roadmaps, and other materials as needed
• Act as a consulted party to NewRocket’s own internal change management needs
• Be tenaciously curious, solution focused, and outcome driven

Preferred Qualifications

ServiceNow Project Management Professional ITIL Certification preferred