Senior Manager, Order Management

Summary

Join a growing team as the Manager of Order Management, where you will leverage your purchasing and order management expertise to drive value by reducing material shortages and minimizing inventory investment. You will coach a team of specialists and agents, ensuring timely and accurate order processing while acting as a subject matter expert on order entry. This highly visible role involves managing complex partner concerns, providing regular updates, documenting procedures, and participating in cross-functional projects. You will also handle client interactions, manage supplier relationships, and maintain accurate ERP data. The position requires strong leadership, problem-solving, and communication skills, along with experience in purchasing and order management.

Requirements

• Five (5) plus years of direct purchasing or order management experience
• Prior experience leading a team of three (3) or more staff
• Experience with ERP order management systems required
• Ability to work with a diverse team and influence change across functional and business boundaries
• Cultivated sense of urgency and ability to manage conflicting priorities in a high-pressure setting

Responsibilities

• Coach a team of Order Management Specialists and Purchasing Agents
• Inspire and guide teams, fostering a collaborative and productive work environment
• Oversee that orders are processed in a timely, efficient, and accurate manner with a strong focus on month-end and quarter-end deadlines
• Act as subject matter expert on all aspects of order entry – PO requirements, revenue, shipping, approvals, contracts, etc
• Serve as an escalation point to internal and external parties
• Provide daily month-end and quarter-end updates on progression of orders; raising to the appropriate teams if there are delays in the process
• Document order processing procedures and standard methodologies to facilitate training of new team members
• Participate in cross-functional projects that will help scale the business and streamline the order-to-cash process
• Handle client-facing calls and visits, ensuring exceptional service and satisfaction
• Manage relationships with key suppliers to maintain quality of goods, timely delivery and compliance to terms of contracts
• Ensure ERP data is accurate and up to date, including order acknowledgments, committed dates, lead times, pricing, payment and delivery terms prior to placing Purchase Orders with suppliers
• Complete ongoing security awareness training and comply with company policies to the requirements section
• Engage with vendors as often as needed to address potential issues and prioritize purchasing schedules to meet shipment timelines
• Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts
• Other duties as assigned

Benefits

• Unlimited Paid Time Off (PTO)
• Incentive compensation plans for all employees
• Company-funded 401k contributions
• Zero-cost employer-covered health insurance
• Paid Parental Leave
• Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop