Senior Claims Advocate

Summary

Join NEXT Insurance as a Claims Investigator and help small business owners navigate challenging situations. Investigate and resolve general liability and professional liability claims, working with and without attorneys. Analyze coverage, liability, and damages, and communicate effectively with policyholders and claimants. Identify fraudulent claims and pursue subrogation opportunities. Ensure compliance with all relevant regulations and demonstrate strong customer service skills. This remote position offers a competitive salary and benefits package. NEXT is dedicated to building a diverse and inclusive workplace.

Requirements

• 4+ years experience handling liability claims involving bodily injury, including coverage analysis, investigation, and compliance-focused claims handling
• Demonstrated history of thorough Injury Evaluation and Negotiation Skills
• Strong written and oral communication skills required as well as strong interpersonal, analytical, investigative, and negotiation skills
• Candidates must have, or be able to promptly obtain a Texas Independent Adjuster License

Responsibilities

• Investigate, evaluate, and resolve General Liability Bodily Injury, Property Damage, as well as Professional Liability claims, both with and without attorney involvement
• Analyze coverage, liability, and damages based on policy terms, claim reports, statutes, and case law to determine appropriate claim handling
• Communicate effectively with policyholders, claimants, and witnesses to gather information, provide updates, and guide the claims process
• Identify and refer potentially fraudulent claims to SIU and pursue third-party subrogation opportunities where applicable
• Ensure compliance with all relevant statutory and regulatory requirements across jurisdictions
• Demonstrate strong customer service skills with empathy, clear communication, and a focus on resolution

Preferred Qualifications

• Natural Curiosity Paired with Relentless Follow-Through
• Calm Under Pressure with a Talent for Diffusing Tension

Benefits

• Partially subsidized medical plan
• Fully subsidized vision/dental options
• Life insurance
• Disability insurance
• 401(k)
• Flexible paid time off
• Parental leave