Director of Product Design, Revenue Cycle Management

Summary

Join SimplePractice as the Director of Design to lead the UX vision for the Revenue Cycle Management (RCM) group, shaping the next generation of financial tools for over 250,000 clinicians. Partner with senior product and engineering leaders to reduce complexity around insurance, ensure compliance, and create effortless financial experiences. Accountable for raising the bar on interaction quality and visual clarity across the RCM experience, ensuring seamless and automated payment processes for clinicians. This role requires a systems thinker who thrives in regulated environments, excels at mentoring high-performing teams, and demonstrates a commitment to design excellence. You will define and scale the RCM design organization, drive adoption of robust design processes, and advocate for high-quality design at the executive level. The ideal candidate will have a strong portfolio reflecting both visual excellence and systems impact.

Requirements

• 10+ years in product design, including 5+ at director or senior director level within large-scale, high-complexity domains
• Demonstrated success leading design for finance or regulated SaaS platforms
• Deep expertise in org design and buildout, delivering hiring plans, team structures, leadership development
• Proven success scaling design systems, governance models, and quality standards across complex platforms
• Strong executive presence: comfortable presenting to VP+ audiences, including Commercial, Legal, and Engineering leadership
• Excellent cross-functional communicator, especially with Legal, Compliance, and RevOps
• Strong people leader with a track record of mentoring senior ICs and growing resilient design teams
• Experience with Figma, FigJam, and Miro; comfortable in Jira, Notion, and dashboards

Responsibilities

• Define and scale the RCM design organization, including structure, staffing plans, rituals, and quality standards
• Guide senior cross-functional peers through high-stakes tradeoffs, ensuring clarity, alignment, and timely execution
• Drive adoption of robust design processes (system governance, UX metrics, peer reviews) to scale craft excellence
• Advocate for high-quality design at the exec table and in quarterly strategy forums
• Lead UX vision, execution, and team development across the RCM domain
• Drive high-quality design across billing, claims, payments, and eligibility flows
• Partner with product and engineering leadership to shape strategy and delivery plans
• Ensure design excellence across both clinician-facing tools and internal RevOps workflows
• Champion accessibility, data transparency, and inclusive design in all financial experiences
• Identify opportunities to automate or simplify high-friction user tasks
• Guide designers working in highly regulated, infrastructure-heavy systems
• Represent the design org in executive reviews and cross-functional forums

Preferred Qualifications

• Familiarity with prompt engineering or LLM-powered tools is a plus, especially in the context of automation, eligibility, or financial workflow UX. Ability to partner with Product and Engineering on AI-informed UX strategy and system design
• Prior experience with billing, claims, or payment tools is a strong plus

Benefits

• Medical, dental, vision, life & disability insurance
• 401(k) plan with company match
• Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
• Mental health resources
• Paid parental leave & Backup Care
• Tuition reimbursement
• Employee Resource Groups (ERGs)