Senior Client Implementation Manager

Summary

Join Form Health as a Senior Client Implementation Manager and play a pivotal role in the successful delivery of our obesity treatment solutions. You will be the primary point of contact for clients and partners throughout the implementation process, managing onboarding and ensuring timely project completion. This fully remote position requires strong project management, client management, and communication skills, along with a deep understanding of healthcare program integrations. You will collaborate with internal and external stakeholders, develop detailed project plans, and proactively identify and mitigate potential risks. The ideal candidate possesses at least 5 years of client-facing experience in healthcare, superior organizational skills, and a foundational knowledge of employer program implementations. Form Health offers a competitive salary, equity, comprehensive benefits, flexible work schedules, and paid parental leave.

Requirements

• At least 5 years experience in a client-facing role within the healthcare industry
• Strong project management skills are essential for planning, executing and monitoring implementations
• Superior organization and time management skills
• Experience managing implementations in the healthcare space, understanding integration points with health plans, pharmacy benefit managers, etc
• The ability to identify and resolve issues that arise during implementation
• Strong foundational knowledge of employer program implementations across multiple vendors that include health plans, pharmacy benefit managers, etc
• Ability to build credibility and trust by understanding and addressing customer requirements
• Excellent written, verbal, presentation and phone communication skills, with the ability to adapt conversations for different audiences

Responsibilities

• Serves as the lead point of contact through the implementation process, managing the onboarding and implementation of assigned client projects
• Understand client needs, manage expectations, and provide regular updates through the implementation
• Develop detailed project plans, including scope, resources, timelines and deliverables for each implementation
• Collaborate across various internal and external stakeholders to ensure seamless coordination and communication to deliver a successful implementation that meets client expectations
• Identify, assess and mitigate potential risks that may arise
• Monitor systems after launch, gather feedback and identify areas for improvement
• Gather client and vendor feedback to identify opportunities to improve/streamline implementation processes
• Stay up-to-date with industry trends that impact Form Health programs to define recommended best practices to meet client needs

Preferred Qualifications

• Education: BA/BS or equivalent experience in healthcare-related field preferred
• PMP preferred

Benefits

• Competitive salary and equity in a high growth start-up
• Comprehensive health benefits (medical, dental, vision)
• 401k program
• Flexible work schedules and paid time off
• Paid parental leave