Senior Implementation Manager

Summary

Join Alloy, a leading Identity Decisioning Platform, as a Senior Implementation Manager, Enterprise! You will lead multiple concurrent implementations for our largest and most complex customers, acting as both project manager and technical/business consultant. This role requires 5+ years of experience in implementation management within a B2B SaaS environment, focusing on enterprise clients. You will collaborate with various teams, manage project timelines, and optimize implementation processes. Alloy offers a competitive total rewards program including a minimum base salary of $125,000, equity awards, unlimited PTO, flexible work policy, comprehensive health benefits, 401k matching, paid parental leave, and a home office stipend. We operate in a hybrid work environment, fostering collaboration and community.

Requirements

• 5+ years experience as an Implementation Manager, Delivery Manager, or Client Onboarding Manager for a B2B SaaS platform with a focus on Enterprise clients
• Passionate about providing exceptional implementation experiences to your clients by understanding and delivering on their objectives using your consultative skills
• Experienced in driving the basics of a good project management plan—from risk management to communication strategies
• Demonstrate a drive and ability to achieve goals in a fast-paced deadline-driven environment and are highly adept at balancing and running multiple priorities
• Outstanding interpersonal skills, both verbally and via email. A knack for explaining complex concepts in a straightforward, clear manner

Responsibilities

• Lead the implementation effort for customers by providing strategic insight and direction based on client goals and product capabilities
• Understand our application end to end and collaborate with Sales, Solution Architects, Customer Success, and Product Managers to identify and communicate technical services and solutions
• Collaborate with Solution Architects to lead project design sessions and provide guidance and best practices on configuration options to meet customer needs
• Communicate clearly and effectively across all levels of client and internal teams
• Obtain customer feedback and partner with product and engineering teams to identify and prioritize new feature requests and integration opportunities
• Ensure all configurations, integrations, and customizations are fully tested and ready for deployment
• Own any problems you discover along with the solution to these problems
• Maintain project timelines - setting and balancing expectations - identifying risks to timeline throughout and mitigating with customers or internal teams when necessary
• Optimize the implementation process - including the use of new tools to enable the process to move more efficiently

Preferred Qualifications

Familiar with systems integrations and web technologies (i.e API, Postman, etc)

Benefits

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation
• Eligible new parents receive 16 weeks of paid parental leave
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass, OneMedical, and Spring Health
• Hybrid work environment
• Minimum base salary of $125,000 and a midpoint base salary of $145,000
• Eligible for equity awards in the form of stock options (ISOs)