Senior Implementation Manager

Summary

Join Alloy, a leading Identity Decisioning Platform, as a Senior Implementation Manager, Enterprise! You will lead multiple complex customer implementations, acting as both project manager and technical consultant. Collaborate with various teams, design implementations, and ensure successful deployments. This role requires 5+ years of experience in implementation management for B2B SaaS platforms, focusing on enterprise clients. Alloy offers a competitive salary, equity awards, and a comprehensive benefits package including unlimited PTO, flexible work, parental leave, and various wellness programs. The position is hybrid, with a mix of in-office and remote work.

Requirements

• 5+ years experience as an Implementation Manager, Delivery Manager, or Client Onboarding Manager for a B2B SaaS platform with a focus on Enterprise clients
• Passionate about providing exceptional implementation experiences to your clients by understanding and delivering on their objectives using your consultative skills
• Experienced in driving the basics of a good project management plan—from risk management to communication strategies
• Demonstrate a drive and ability to achieve goals in a fast-paced deadline-driven environment and are highly adept at balancing and running multiple priorities
• Outstanding interpersonal skills, both verbally and via email. A knack for explaining complex concepts in a straightforward, clear manner

Responsibilities

• Lead the implementation effort for customers by providing strategic insight and direction based on client goals and product capabilities
• Understand our application end to end and collaborate with Sales, Solution Architects, Customer Success, and Product Managers to identify and communicate technical services and solutions
• Collaborate with Solution Architects to lead project design sessions and provide guidance and best practices on configuration options to meet customer needs
• Communicate clearly and effectively across all levels of client and internal teams
• Obtain customer feedback and partner with product and engineering teams to identify and prioritize new feature requests and integration opportunities
• Ensure all configurations, integrations, and customizations are fully tested and ready for deployment
• Own any problems you discover along with the solution to these problems
• Maintain project timelines - setting and balancing expectations - identifying risks to timeline throughout and mitigating with customers or internal teams when necessary
• Optimize the implementation process - including the use of new tools to enable the process to move more efficiently

Preferred Qualifications

Familiar with systems integrations and web technologies (i.e API, Postman, etc)

Benefits

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation
• Eligible new parents receive 16 weeks of paid parental leave
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass, OneMedical, and Spring Health
• Hybrid work environment