Senior Client Services Manager

Summary

Join Cielo as a Senior Client Services Manager and lead a team, build strong client relationships, and drive operational excellence. This remote role (Colombia only) requires managing recruiting operations, developing strategic hiring plans, and ensuring client satisfaction. You will be responsible for team performance, budget management, and process improvement. The ideal candidate possesses extensive experience in talent acquisition leadership, proven client management skills, and fluency in Spanish, Portuguese, and English. Travel to Bogotá or Cali may be required.

Requirements

• Bachelor’s degree is required. Equivalent experience may be considered
• Minimum of five or more years’ results-oriented leadership experience in talent acquisition or human resources
• Experience leading both virtual and on-site teams in a corporate talent acquisition function either in-house or in an RPO environment
• Experience recruitment in consumer brands, high volume
• Must be fluent in Portuguese and English; trilingual to include fluency in spanish highly perfered
• Must have experience leading teams and have proven strong client stakeholder management skills
• Experience using recruitment technologies such as Applicant Tracking Systems (ATS) and social media tools

Responsibilities

• Lead all recruiting operations capabilities, including sourcing, screening, and coordination functions
• Work with team day-to-day to meet performance goals and objectives
• Maximize the use of Cielo resources to meet goals
• Responsible for hiring, performance management and career development for a recruiting team of smart, highly ambitious Cielo employees in a variety of recruiting and recruiting support roles
• Work with the Client Services Director to develop recruiting metrics and analytics that provide insights and drive decision, including time to fill, aging, cost per hire, candidate and hiring leader satisfaction surveys, recruiter productivity, source of candidate and hire among others
• Provide leadership, inspiration and coaching to the recruiting team
• Establish regular communications with the recruitment team, such as 1-1 meetings, team meetings with established agendas or other regular touch points
• Drive the team to develop comprehensive, strategic hiring strategies including passive candidate outreach, recruitment marketing plans and utilization of cutting-edge recruitment technologies
• Manage innovative programs, events and campaigns to build candidate pipeline and drive recruiting strategy to meeting hiring goals
• Showcase an extremely high level of understanding and becomes fully engrained in the client organization including relationships with key stakeholders, organizational structure to further demonstrate “We Become You.”
• Partner with internal Cielo teams and client leaders to ensure successful implementation of new clients
• Work with Client Services Director to ensure execution of Strategic Account Plans in partnership with client HR and key stakeholders
• Lead, develop and deliver team meetings and partner with CSD on annual and quarterly business reviews
• Directly work with Recruiters and hiring leaders to foster relationships and build trust
• Support recruitment process needs of one or more clients
• Responsible for Cielo-specific metric reports and P&L management
• Manage the budget and ensure systems are in place to track expenses
• Drive standardization, continue improvement and consistency of processes and procedures
• Effectively work as part of the Cielo Client Service Management team to share best practices and drive organizational initiatives
• Additional duties as assigned

Preferred Qualifications

• Strong proficiency in the Microsoft Office Suite
• Fluency in Spanish