Senior Client Services Manager

RVO Health Logo

RVO Health

💵 $75k-$95k
📍Remote - United States

Summary

Join RVO Health's State Quit Services Team as a Senior Client Manager, supporting clients in the Northeast region (Maine, New Jersey, D.C., and Delaware). This role involves managing State Quitline accounts, working with various internal teams, and providing consultative services to clients. You will act as a client advocate, contributing to contract renewals and expansion opportunities. The ideal candidate is highly detail-oriented, thrives in a deadline-driven environment, and has a passion for public health. Responsibilities include fostering strong client relationships, providing consultative services, and ensuring customer satisfaction and retention. The position requires 5+ years of experience in client or account management and strong communication and problem-solving skills.

Requirements

  • 5+ years of experience in client or account management
  • Strong organizational and multi-tasking skills
  • Excellent written and verbal communications skills
  • Strong problem-solving skills, with a creative and proactive approach
  • Relationship building skills across various organizational levels
  • Ability to prioritize projects and tasks to meet established deadlines
  • Must live within the region of the State Clients to accommodate client meetings and travel needs

Responsibilities

  • Serve as the primary day to day contact and foster a strong client relationship to effectively manage several State Quitline accounts
  • Provide consultative services to clients to address service delivery needs or questions, offer insight during regular client meetings, and invite formal and informal feedback on solutions, delivery, and innovation
  • Act as a client advocate and build a strong working partnership with internal stakeholders to ensure customer satisfaction and retention
  • Contribute to renewal, identification of expansion/enhancement opportunities, facilitate contract changes and updates
  • Deliver expected revenue and margins for current and new customers and their solutions
  • Engage cross-functional teams on the delivery of relevant products, escalating issues where necessary and driving to resolution
  • Monitor key performance indicators for all clients, maintaining a client status indicator
  • Assist in RFP writing process for existing and potential clients to continue growth of the State Quitlines
  • Create strategic plans to target priority populations
  • Travel a few times per year for onsite client visits, team building trips and educational conferences

Preferred Qualifications

  • Background in Public Health or Health Care-related field
  • Experience working with project management software/platforms (examples include Jira, SFHC, Asana, Monday.com)
  • Previous contract monitoring support experience including amendments, scope of work review, and budget management

Benefits

  • Access to a Free Udemy for Business subscription—thousands of hours of learning content on hundreds of different subjects at your fingertips
  • Health Insurance Coverage (medical, dental, and vision)
  • Life Insurance
  • Short and Long-Term Disability Insurance
  • Flexible Spending Accounts
  • Paid Time Off
  • Holiday Pay
  • 401(k) with match
  • Employee Assistance Program
  • Paid Parental Bonding Benefit Program
  • Pharmacy Benefits
  • Income Protection Plans
  • Pet Services Plans
  • Mental Health Support
  • Wellness Coaching
  • HSA- Health Savings Account
  • Commuter Benefits
  • Gym & Fitness Center Discount Program

Share this job:

Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.