Senior Client Services Project Manager

Summary

Join NICE, a global leader in innovative software solutions, and contribute to the success of major corporate IT initiatives. This role focuses on organizing, structuring, and delivering projects within specified timeframes, ensuring seamless departmental collaboration and communication. You will translate business needs into technical specifications, manage project development, and track key metrics. The ideal candidate possesses a Bachelor's degree or equivalent experience, 6+ years in project management, and expertise in SaaS, call recording, or telephony. NICE offers a dynamic, collaborative environment with ample opportunities for growth and development.

Requirements

• Bachelor's degree in Business Management or related field or related work experience required
• 6+ years experience in project management or technically relevant occupation
• Experience in Software as a Service (SaaS,) call recording, or telephony industry
• Strong project management skills in planning and coordination for timely delivery
• Good understanding of principles, theories, practices and techniques for managing project workload and analysis needed for key deliverables
• Financial and budget competencies

Responsibilities

• Direct and manage project development and delivery from beginning to end
• Set and continually manage project expectations with team members and stakeholders
• Define project scope, goals and deliverables that support business objectives in collaboration with internal stakeholders as well as customers and partners
• Develop project plans, diagrams, and communications documents
• Estimate the resources and participants needed to achieve project goals
• Negotiate with other department managers and implementation managers for the allocation of required staff
• Plan and schedule project timelines and milestones using appropriate tools and track deliverables
• Develop and deliver progress reports, proposals, requirements documentation, and presentations

Preferred Qualifications

PMI certification desired