Client Success Senior Manager

Summary

Join Wellhub, a corporate wellness platform, as a Client Success Sr. Manager in Mexico! This role focuses on building strong relationships with large clients (3,000+ employees), driving their growth and satisfaction. You will develop and implement success plans, monitor product usage, and identify opportunities for improvement. The position involves business development, increasing subscriber growth and MRR, and collaborating with sales and the Wellbeing Engagement team. While a manager-level role, it's an individual contributor position, requiring strong communication and analytical skills. Wellhub offers a flexible work environment, including hybrid and remote options, along with comprehensive benefits.

Requirements

• Proven experience (4-5 years) in account management, client success, or similar roles in the B2B technology market
• Excellent interpersonal communication skills, both verbal and written
• Demonstrated ability to build and maintain strong relationships with clients
• Strong analytical and problem-solving skills
• Working knowledge of CRM tools and client communication platforms
• Ability to work independently and as part of a team
• Passion for client success and commitment to excellence
• Fluent English (oral and written)

Responsibilities

• Maintain proactive relationships with an assigned portfolio of clients
• Thoroughly understand the needs, objectives, and challenges of each client
• Develop scalable success plans for each client, aligned with their business goals
• Monitor and analyze client usage of the product/service to identify opportunities for improvement
• Conduct regular business reviews with clients to assess progress and adjust strategies
• Identify and execute strategies to increase subscriber growth and MRR (Monthly Recurring Revenue) within the assigned portfolio
• Collaborate with the sales team to identify upselling and cross-selling opportunities
• Develop and maintain a strong network of contacts within client accounts
• Explore and develop scalable strategies for client acquisition and retention
• Work closely with the "Wellbeing Engagement" team to improve continuous (evergreen) communication with clients
• Collaborate with indirect channel clients to maximize their success and satisfaction

Preferred Qualifications

• Experience in the wellness or health-related technology sector
• Knowledge of digital marketing and growth hacking strategies

Benefits

• Health, dental, and life insurance
• At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring manager. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home
• Wellhubbers and their leaders can make the best decisions for their scope. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs
• We believe in our mission and encourage our employees and their families to take care of their wellbeing too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted
• We know how important it is that our employees take time away from work to recharge
• Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. We offer 100% paid parental leave to all new parents and extended maternity leave
• Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development