Senior Client Technical Support Engineer

Summary

Join Array, a financial innovation platform, as a remote Senior Technical Support Engineer. You will lead technical support for our growing client roster, providing direct support and collaborating with engineering teams on long-term solutions. This role involves troubleshooting, debugging, creating documentation, and collaborating across teams. You'll need 2+ years of remote technical support experience, REST API and SQL experience, and familiarity with JavaScript. Array offers competitive benefits including full medical, dental, and vision coverage, unlimited PTO, 100% 401k match, generous parental leave, and various perks. This role offers growth potential into deployment or software engineering.

Requirements

• 2+ years experience providing technical support in a remote environment
• Ability to manage multiple issues at once, context switch and have a client centric approach in everything you do
• Previous experience working with REST APIs
• Previous experience working with SQL
• Familiarity with JavaScript or front end web/app development
• A broad interest and technical background

Responsibilities

• Lead technical support assistance for Array's growing roster of clients
• Provide direct support to clients as issues arise, while also working with product engineering teams to find long-term solutions
• Research API logs, attempt to recreate and debug client actions, test possible solutions and suggest alternate solutions
• Create support documentation for internal and external use to further educate the organization and client base
• Collaborate with other teams to further strengthen Array's suite of products
• Ability to excel in a collaborative startup

Benefits

• Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
• Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
• 100% 401k match up to 4% with immediate vesting
• Generous and competitive parental leave for all parents
• $1,000 desk setup subsidy to set-up your unique remote office
• $100/month to subsidize wifi/cell phone expenses
• Summer Fridays (half-day Fridays) typically from late May to the end of August
• AnniversArray kits for work anniversaries