Senior Communications Manager

Summary

Join Sysco as their Europe ERP Senior Change Communications Manager for a 2-year fixed-term contract! This home-based role (with occasional travel) requires designing and implementing a communications strategy aligned with the ADKAR framework for a multi-year, multi-country ERP transformation program. You will lead stakeholder engagement, manage resistance to change, and ensure lasting behavioral change. The ideal candidate has extensive experience in large-scale, multinational change initiatives and proven success applying the ADKAR model. This role offers a competitive salary, car allowance, bonus, pension, healthcare, generous holiday allowance, and various discounts and recognition awards.

Requirements

• Have extensive experience in leading communications for large-scale, multinational change initiatives, with demonstrated success applying the ADKAR model or similar frameworks
• Have exceptional writing and presentation skills, with an emphasis on delivering clear, engaging, and audience-appropriate messaging
• Have strong stakeholder management skills, with experience in navigating complex, matrixed organisations
• Have a proven ability to align communication strategies with change management methodologies to achieve measurable results

Responsibilities

• Develop and execute a communications strategy built around the ADKAR model, ensuring each stage of the transformation is effectively supported by targeted communications
• Tailor messaging to address the diverse needs of stakeholders, from creating awareness of the programme's objectives to reinforcing the benefits of sustained change
• Act as a trusted advisor to the programme leadership team, ensuring communications align with ADKAR principles to build stakeholder desire, knowledge, and ability
• Develop segmented communication plans to reach different audiences, including employees, leadership, external partners, and local teams across the organisation
• Collaborate closely with Change Management, HR, and IT teams to align messaging and ensure communications drive the desired outcomes
• Oversee the development of impactful communications, including briefings, newsletters, FAQs, and multimedia content, designed to address ADKAR objectives
• Maintain consistency in tone and message across channels while adapting content to cultural and regional nuances
• Define and track metrics aligned with the ADKAR stages, measuring awareness, desire, knowledge transfer, skill-building, and reinforcement
• Use feedback and data insights to continuously refine and optimise communication strategies

Preferred Qualifications

Have familiarity with ERP systems and their impact on organisational transformation

Benefits

• A competitive salary
• Company car allowance of £7,000
• Discretionary 15% annual bonus
• Pension scheme
• Single private medical healthcare cover
• Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays
• Huge discounts on all sorts of lovely food and award-winning products through our staff shop
• Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo
• Recognition awards and Incentives
• Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility