Senior Community Programs Manager

Summary

Join our team at Crisis Text Line, a dynamic and fun organization that promotes mental well-being for people wherever they are. We're looking for a Senior Community Programs Manager to lead our community programs and initiatives, fostering partnerships and delivering high-quality programs that address the needs of our volunteer community.

Requirements

• 4-6+ years of previous work experience, particularly in community, customer success, customer support, program management, or project management
• 2-4+ years of experience in community programs management, including program design, implementation, and evaluation, preferably in a volunteer-based community or non-profit organization
• Proven track record of successfully managing complex community programs and initiatives
• Strong understanding of current trends in community engagement
• Excellent project management skills, with the ability to prioritize tasks, manage timelines, and meet deadlines
• Exceptional interpersonal and communication skills, with the ability to build relationships with diverse stakeholders
• Proficiency in using community platforms, such as Higher Logic Vanilla, Gainsight, etc
• Strong leadership abilities and the capacity to work effectively within a team environment

Responsibilities

• Audit existing community programs against broader community strategy and align programming with Crisis Text Line's mission and objectives
• Design, build, and scale innovative programs and initiatives that address volunteer needs and create impact at-scale
• Create community program onboarding and offboarding processes
• Identify opportunities within our programs to surprise, delight, and show our volunteer community members how much we appreciate them
• Act as a liaison between Crisis Text Line, volunteers, and community partners, effectively communicating program objectives, outcomes, and opportunities for collaboration
• Foster a positive and inclusive environment for our program participants that encourages collaboration, creativity, and accountability
• Develop and implement evaluation frameworks to measure program outcomes and impact
• Collect and analyze data on program performance, volunteer feedback, and community trends to inform program improvements
• Develop program timelines, budgets, and metrics to ensure successful implementation and achievement of our goals
• Prepare regular reports on program activities, achievements, and challenges for internal external stakeholders and partners
• Use evaluation findings to continuously improve programs, address any gaps, and adapt strategies to meet evolving community needs
• Collaborate with the Director of Community to develop and implement strategic initiatives that align with Crisis Text Line's mission and objectives
• Oversee volunteer engagement strategies and ensure volunteers participating in our programs are supported, heard, and empowered
• Identify opportunities to enhance the volunteer community's impact and growth, and provide recommendations for improvement

Benefits

• 20 paid holidays including Federal holidays like Juneteenth and Labor Day, Election day, Holiday break from Dec 24 through January 1, 2 renewal days, 2 floating holidays
• Flexible paid time off, including 15 vacation days, 3 personal days, 7 sick days
• Medical, dental, and vision benefits for the staff member and family at no cost to the employee
• 403B retirement plan (the nonprofit equivalent of a 401K): 3% contribution by Crisis Text Line to support building financial wellness, regardless of personal contribution
• 12 weeks paid parental leave (after 6 months of employment)
• Student loan repayment (after 2 years of continuous full time service)
• Family support through a virtual childcare platform