Senior Consultant

Summary

Join Zinier, a company focused on improving technology for deskless workers, as a Senior Consultant. This remote US-based role requires strong customer-facing and stakeholder management skills, experience in digital or IT transformation projects, and the ability to manage large, complex enterprise projects. You will serve as the chief customer liaison, solving complex problems and ensuring customer success. The position involves engaging with technical stakeholders, driving delivery for large enterprise customers, and orchestrating internal teams to deliver customer outcomes. While experience in Field Service Management (FSM), Telecom, or Utilities is a plus, it's not required. You'll begin as an individual contributor, collaborating with delivery and development teams.

Requirements

• Excellent customer-facing and stakeholder management skills, with proven ability to instill confidence with technical audiences
• Strong experience in digital or IT transformation projects
• Tech-savvy and solution-oriented—comfortable navigating complexity without being a developer
• Proven ability to manage large, complex enterprise projects
• Strong communication skills and emotional intelligence, and ability to bridge business and technical perspectives

Responsibilities

• Serve as the chief customer liaison, solving complex problems and ensuring customer success through a deep understanding of both technical and business needs
• Engage with technical stakeholders (e.g., Platform Owners, Delivery Directors) to ensure alignment between product capabilities and customer requirements
• Drive delivery for large enterprise customers
• Lead discovery sessions, support UAT, and manage go-live activities
• Ensure customers realize full platform value post-launch
• Orchestrate internal teams (PMs, Dev, SA, and CS) to deliver customer outcomes

Preferred Qualifications

Experience in Field Service Management (FSM), Telecom, or Utilities is a plus, but not required