Senior Consultant

Summary

Join Veeva Systems, a leading life sciences industry cloud company, as a Senior Consultant on our Site Solutions Professional Services team. You will implement SiteVault, a clinical research site solution, and be the primary contact for key customer stakeholders. This role involves managing implementations, building relationships, supporting renewals, and providing product feedback. The position is remote, preferably in the Eastern or Central Time Zone, with up to 20% travel. Veeva offers a competitive salary, benefits, and a flexible work environment.

Requirements

• 5+ years of experience in enterprise software implementation in the life sciences, healthcare, or relevant fields
• Proven track record leading high-impact system implementations and the ability to collaborate and manage diverse stakeholders and ensure delivery to a high degree of satisfaction
• Proven ability to mentor junior team members
• Typical travel is 10%, but can be up to 20%

Responsibilities

• Lead the charge in implementing SiteVault eISF and CTMS, ensuring alignment with customer goals and sales expectations
• Understand customer goals and build strong relationships by regularly engaging with customer decision-makers
• Help support renewal efforts, engage with potential renewals, and guide them through the process
• Help create and maintain an automated onboarding experience for our customers using the free version of SiteVault, and provide light-touch support through HubSpot
• Lead year-end reviews to discuss progress, gather insights, and kickstart renewal conversations
• Provide valuable feedback to the product team, informing them of customer needs and industry trends

Preferred Qualifications

• SaaS/cloud experience in the management of site CTMS or eISF systems
• Clinical research experience at a site
• Experience using HubSpot

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program