Senior Consultant, Chargebacks

Summary

Join Model N's Business Services team as a Sr. Consultant, Chargebacks! This fully remote role is crucial in supporting membership and chargeback processing for our life science clients. As a subject matter expert, you'll guide other team members, manage client relationships, and ensure accurate processing according to contractual requirements. You will oversee chargeback resolution, collaborate with internal and external stakeholders, and mentor team members. This position requires strong analytical skills, experience in the pharmaceutical industry, and expertise in chargeback processing and membership management. Model N offers a competitive salary and a comprehensive benefits package.

Requirements

• Bachelor’s degree required in Accounting, Finance, or other applicable business experience
• 6+ years of experience working in the pharmaceutical industry with chargebacks and membership is required
• Understanding of pharmaceutical discount contracts, EDI, class of trade and customer identifiers
• Experience working in mandated deadline environment; effective management of multiple client assignments; ability to prioritize
• Excellent oral and written skills
• High accuracy rate and attention to detail; ability to produce client-ready deliverables to a high-level executive/professional client base
• Experience with Microsoft Office products required and knowledge of advance Excel techniques such as VLOOKUP, pivot tables, and data importing are desired
• Experience in and ability to learn standard industry systems environment
• Able to manage multiple and competing tasks across functional areas is essential
• Experience achieving and maintaining compliance with all applicable regulatory, legal, and operational rules and procedures by ensuring that all plans and activities are met with “best” industry practices

Responsibilities

• Manage ongoing client relationships (interface w/clients to resolve specific issues)
• Responsible for review and approval of the setup and maintenance of customer contracts, pricing, and membership within Model N systems
• Ensure pricing, membership, class of trade, and chargebacks are processed according to contractual requirements
• Lead, review and approve deliverables to client
• Oversee the receipt, analysis, resolution and posting/reporting of wholesaler chargeback requests and reconciliation documentation
• Work with wholesalers and distributors on inquires and to resolve chargeback errors associated with pricing, membership, eligibility, dating and claims data
• Coordinate with internal support to implement and monitor EDI 844, 845, and 849, and PDF reconciliation documents
• Respond to customer and client inquiries regarding processing status, reconciliation questions, data discrepancies and payment status
• Lead, manage, mentor, and develop Chargeback and Membership Analysts
• Support ongoing software product testing and new client UAT
• Stay current and provide business guidance internally and to customers related to the life science’s Commercial and/or regulatory landscape
• Expected to continually build detailed subject matter expertise and thought leadership in chargeback processing and membership management and share this knowledge with direct reports and peer groups

Benefits

• Positions are eligible to participate in either our employee bonus program or commission payments, depending on the nature of the role
• Medical, dental, vision, health savings, flexible savings, commuter benefits, matching 401K, PTO, VTO, life insurance, pet insurance, employee assistance programs, mental health programs, charitable giving, coaching, career growth
• The base salary for this position will be $88,400 - $98,400