Senior Credit Analyst

Summary

Join Fender Musical Instruments Corporation as a Senior Credit Analyst in Scottsdale, AZ (remote with occasional office visits). This role involves comprehensive credit analysis for existing and prospective customers, managing chargeback disputes and collections, and generating reports. You will evaluate creditworthiness, set credit limits, investigate discrepancies, and maintain credit records in SAP. The position requires strong analytical, organizational, and communication skills, along with experience in B2B accounts receivable and collections. Fender offers a competitive benefits package.

Requirements

• Minimum of 5 years of B2B Accounts Receivable/Collections experience
• Proficient computer navigation skills using a variety of software packages
• Strong Microsoft Office skills
• Analytical and critical thinking skills
• Excellent organizational skills with the ability to multi-task in a fast-paced environment
• Effective verbal and written communication skills
• Experience working in a team environment

Responsibilities

• Evaluate the creditworthiness of 1400 customer accounts
• Set appropriate credit limits based on the analysis of the customer’s financial statements and risk profile, considering factors like payment history, bank and trade references
• Maintain credit master in SAP
• Investigate and dispute chargebacks and deductions for an assigned portfolio of National customer accounts, up to $20M in credit exposure
• Gather supporting documents like invoices, shipping records and proof of delivery
• Submit disputes and follow up to check the status, file cases in customer portal as needed
• Resolve invoice payment discrepancies and billing errors
• Review credit hold dashboard includes releasing or rejecting orders in credit hold, communicating with sales department and consulting with customers whose orders are on hold to arrange payment and allow resumption of shipping privileges
• Maintain and create weekly and monthly Credit and Accounts Receivable reports, KPI and performance metrics
• Assist with month-end responsibilities includes bad debt reserve, and annual audit
• Periodically review current system processes and workflows to identity and recommend opportunities to improve efficiency and productivity
• Act in compliance with company goals, policies and procedures that pertain to credit, collections and accounts receivable
• Closely work with the Cash Applications team regarding payments and adjustments to accounts as needed, manual credits and debits, payment term changes and customer refunds
• Other department duties as assigned

Preferred Qualifications

• Associate or bachelor’s degree in accounting
• Previous experience as a Credit Analyst or Loan Officer
• SAP experience
• Alteryx

Benefits

• Medical
• Dental
• 401(k)
• Paid time off
• Equipment purchase program