Senior Consultant, Customer Success

Summary

Join People.ai as a Sr. Consultant - Customer Success and ensure the successful activation, implementation, and early adoption of People.ai solutions, driving tangible business outcomes for customers. Partner with Sales, Customer Success, and Product teams to deliver seamless project implementations. Lead discovery processes to understand customer needs and align project configurations. Deliver targeted training and enablement programs. Develop and maintain relationships with key customer champions and executive stakeholders. Serve as a trusted advisor, translating complex topics into digestible business language. Build strong relationships with internal teams to facilitate cross-functional execution. Build customer advocates and partner with marketing. Identify and influence expansion opportunities. Partner with product and engineering teams to prioritize customer requirements. Always represent the People.ai brand and help grow the team.

Requirements

• 5+ years of relevant work experience
• Comfortable working in high-velocity environments and dealing with ambiguity
• Ability to manage horizontally and vertically across internal and customer organizations
• Ability to build and cultivate relationships across business and technical stakeholders
• Experience navigating vast organizations across multiple stakeholders cross-functionally

Responsibilities

• Define the initial customer experience post-sales and partner with sales and CSMs to drive the strategy & execution of launching People.ai at new customer accounts
• Lead discovery processes to understand customer needs and align project configurations accordingly
• Deliver targeted training and enablement programs to sales and marketing executives and managers to minimize ramp time and accelerate initial onboarding
• Develop & maintain relationships with key customer champions and executive (VP to C Level) stakeholders across Sales, Marketing, Operations, and Customer Success teams
• Serve as a trusted advisor to the customer and internal GTM teams by translating complex operations and AI technology topics into digestible, business language
• Build strong relationships with Engineering, Product, Sales, Marketing, and Customer Success teams to facilitate cross-functional execution on all customer commitments
• Build customer advocates and partner with marketing to obtain customer references, testimonials, and case studies
• Identify and influence expansion opportunities by integrating insights into the future of the customer journey
• Partner with product and engineering teams to prioritize customer requirements, drive improvements to maintain a competitive edge and contribute to the product roadmap
• Always represent the People.ai brand and help grow the team and hire great talent

Preferred Qualifications

• Experience working in a SaaS software company
• Experience in Sales or Revenue Operations (Field Ops) managing processes such as forecasting, QBRs, territory design etc
• Basic proficiency with Salesforce and other SaaS CRM, Martech platforms
• Experience delivering consultative engagements at a consultancy

Benefits

• A reasonable estimate of on-target earnings (OTE) is $120,000 to $150,000
• Commissions or bonus programs (target included in OTE)
• Equity
• Benefits