Senior Customer Success Architect

Summary

Join Amplitude as a Senior Customer Success Architect and contribute to delivering innovative solutions to our customers. This role, based in the west region, requires expertise in data management, customer taxonomy, and tech stack. You will serve as a trusted technical advisor, guiding customers on integrating Amplitude into their data flows and business processes. The ideal candidate is passionate about problem-solving, thrives in a fast-paced environment, and possesses strong communication and technical skills. This position offers the opportunity to collaborate with cross-functional teams, gather customer insights, and contribute to optimizing business processes. Potential travel is required once per quarter.

Requirements

• Execution and customer service oriented skills, able to effectively prioritize and complete customer deliverables on-time and drive outcomes
• Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies
• Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company
• At least 5 years of customer facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts
• Competent in API / SDK concepts, programming languages and concepts that underpin modern web and mobile development (e.g. SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs)

Responsibilities

• Serve as a trusted technical advisor for our customers
• Possess a mastery of Amplitude products in order to provide strategic consultation in taxonomy design, instrumentation and data governance
• Be an expert in the Digital Optimization System in order to successfully guide our customers as they integrate Amplitude into additional data flows and business processes, thereby making Amplitude an integral business partner
• Gather, organize, and report trends and customer insights to optimize business processes, documentation and services
• Collaborate cross-functionally with teams like Amplitude's Product, Engineering, Platform Support and Customer Success Manager to streamline internal processes and improve data management experience for our customers

Preferred Qualifications

Prior experience working with SaaS solutions in the following domains is preferred: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners

Benefits

• Excellent ​M​edical, ​D​ental and ​V​ision insurance coverages, with 100% employer-paid premiums for employee ​M​edical, ​D​ental,Vision on select plans
• Flexible time off, ​p​aid holidays, and more
• Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more
• Excellent Parental benefits including​:​ 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
• Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
• Employee Stock Purchase Program​ (ESPP)​