Senior Content Designer

Summary

Join the Instacart Design Team as a Senior Content Designer to shape our products with clear, human-centered UX/UI copy and influence how people interact with Instacart.

Requirements

• 6+ years of experience crafting content for web and mobile interfaces
• You have an expert command of written language, design thinking, and content frameworks that enable strong product experiences
• You're a capable problem-solver and design thinker who can translate product requirements, user insights, design strategy, and business goals into high-quality language frameworks and UX writing
• You have strong convictions around craft and quality in UX content with a portfolio that consistently showcases clear, effective writing
• You can successfully operate autonomously in a fast-paced, dynamic environment, practicing good judgment with minimal oversight
• You are experienced with or motivated to use AI to supercharge UX content production
• Skilled in conveying complex ideas simply and effectively
• Strong understanding of information architecture and the intersection of visual design and language
• High attention to detail and organizational skills
• Passion for your work and dedication to supporting Instacart customers
• Ability to manage multiple projects in a fast-paced environment, meeting deadlines efficiently

Responsibilities

• Embed with feature teams on key product surfaces that onboard, engage, and retain users of Instacart's core consumer experiences
• Develop, ship, interpret results, and iterate on UX content that delivers measurable impact for product experiences
• Seamlessly collaborate with cross-functional teams that may include product designers, product managers, engineers, data scientists, UX researchers, and other specialists
• Create writing that flawlessly expresses Instacart's product tone of voice and adheres to global content standards for UX writing
• Share your work with the team and provide constructive feedback

Preferred Qualifications

• Experience with a variety of content formats, including interfaces, microcopy, emails, notifications, and style guides
• Portfolio showcasing a range of experiences is a plus

Benefits

• Highly market-competitive compensation
• Remote work option
• New hire equity grant
• Annual refresh grants