Senior Content Designer

Summary

Join Mobility Capital Finance Inc. as a Senior Content Designer and contribute to the creation of user-centered content for our client's fintech products. You will be responsible for developing content strategies, writing and editing compelling copy, collaborating with cross-functional teams, and ensuring content aligns with product requirements and brand voice. This remote position, with a hybrid option in the NYC area, offers a competitive salary and a supportive work environment. You will work on achieving our financial inclusion mission and contribute to a fast-paced environment focused on delivering exceptional products. The role requires strong writing, editing, and design skills, along with experience in the fintech industry. You will report to the Senior Director of UX Design.

Requirements

• Bachelor’s degree in HCI, Communications, English, or related field, OR 5+ years of experience as a Content Designer/UX Writer in fintech, payments, or banking (startup preferred)
• 3+ years of design experience using Figma, and strong proficiency with other design/prototyping tools (Adobe Creative Suite, Sketch, InVision, etc.)
• Strong understanding of content strategy, user flows, and user research, with experience conducting user testing and iterating based on feedback
• Demonstrated understanding of the payments/fintech industry, including regulatory environments, and the ability to translate complex financial concepts into user-friendly content
• Exceptional writing, editing, and proofreading skills, with the ability to adapt voice/tone for diverse audiences
• Experience with Scrum/Agile development, strong collaboration skills, and proficiency in project management tools (Confluence, JIRA)
• Knowledge of accessibility principles and experience creating/maintaining content documentation
• Strong portfolio showcasing design process and thinking
• Must be permanently located and authorized to work in the United States

Responsibilities

• Develop and implement content strategies that align with product goals and user needs within the Payments/Fintech domain
• Write clear, concise, and compelling copy for a variety of formats, including web pages, product descriptions, help articles, UI elements, FAQs, and product marketing collateral. Proofread and edit content to ensure consistency, clarity, and alignment with our brand voice and tone
• Collaborate with UX/UI designers to design content that enhances user experience
• Simplify complex financial concepts and jargon, making them accessible and understandable for a broad range of users
• Work closely with cross-functional teams (e.g., Product, Engineering, Client Services, Marketing, Legal, Compliance) to gather insights, ensure content aligns with product requirements, and address business goals
• Maintain content style guides and ensure consistency across all channels. Collaborate with other designers and developers to uphold best practices
• Conduct A/B testing on content to gather insights and refine content strategies based on real user feedback and analytics
• Champion content design practices and advocate for the value of user-centered content in improving the overall product experience
• Stay organized across multiple content design features, track progress, and ensure all deadlines are met efficiently. Contribute to the Design System by creating and maintaining clear documentation for content workflows, design processes, and content decisions, ensuring consistency and alignment across teams

Benefits

• An empowering workplace that values initiative and critical thinking
• Work on achieving our financial inclusion mission
• A supportive and inclusive culture: recognizes contributions and celebrates wins
• A welcoming environment that appreciates your bringing your entire self to work
• Time to rest and recharge -- flexible time off policy as long as you can get your job done and make arrangements with your manager to cover you if needed