Senior CPQ & GTM Business Systems Analyst

Summary

Join Airtable as a Senior Business Systems Analyst and play a key role in developing and delivering a world-class experience for Marketing, Sales, and Post-Sales teams. You will partner with stakeholders to define a capability-driven GTM roadmap, build scalable solutions for complex business problems, and lead the digital transformation journey. Responsibilities include requirement gathering, functional testing, stakeholder management, and process optimization. This role requires extensive experience with Salesforce and related technologies, strong project management skills, and excellent communication abilities. Airtable offers a competitive compensation package, including benefits and stock units.

Requirements

• 8-10 years experience in implementing complex, transformational CRM/CPQ initiatives spanning but not limited to technologies like Salesforce, CPQ, CLM or similar technologies
• In depth hands-on experience using Salesforce to develop business solutions for core GTM processes (Lead management, Pipeline management, Sales Forecasting, Account data quality and enrichment, Quoting/approvals management, Contract lifecycle management)
• Excellent project management skills and is well versed with PM methodologies
• Experience with agile-scrum methodologies for sprint execution
• Capable of driving difficult conversions, ability to influence and removing roadblocks to execute business strategies
• Solid understanding of Salesforce features and capabilities, security models, and also aware of its limitations
• Dataloader and data manipulation skills must have
• Problem solving and critical thinking skills, technical acumen, excellent communication skills with the ability to articulate complex ideas effectively
• Curious and growth mindset to learn and grasp new concepts and technologies
• Bachelor’s or Master’s degree in CS or equivalent

Responsibilities

• Be a thought leader and partner closely with key stakeholders in Marketing Ops, RevOps and Finance Ops to define capability driven GTM near term and long term roadmap aligned to business goals and priorities
• Responsible for building effective and scalable solutions for complex business problems in the Lead to Order processes
• Responsible for stakeholder management in work prioritization to drive alignment across cross functional teams on strategic and transformational initiatives
• Lead the digital transformation journey and manage timely delivery of initiatives
• Hands on work involves Requirement gathering and functional testing and co-ordinate business UAT of projects and change requests
• Serve as the SME and primary contact between our business ops partners and technology team/vendors to ensure the scope well-documented and transformed into conceptual technical solutions
• Discover new opportunities to optimize existing processes to gain efficiency and improve user experience and productivity
• Develop and author as-is and to-be business process/data flows, user journey maps, presentations, and effectively communicate the product vision and solutions at all levels in the organization
• Define what success looks like for this space and develop ways to measure and monitor success
• Stay current on platform new features and releases; influence the team on implementing best practices

Preferred Qualifications

• Working knowledge of Gong, Outreach, LeadIQ, LinkedinSales Nav, Workato etc tools highly preferred
• LeanData experience will be a plus
• Ability to zoom in and out and able to switch gears with evolving business priorities

Benefits

• Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation
• For work locations in the San Francisco Bay Area, Seattle, New York City, and Los Angeles, the base salary range for this role is: $180,400 — $222,600 USD
• For all other work locations (including remote), the base salary range for this role is: $162,400 — $200,300 USD