Senior Business Systems Analyst

Summary

Join Liftoff's Business Systems team as a Senior Business Systems Analyst to advance and support systems driving Sales and Marketing Operations. Collaborate with stakeholders to develop and scale a world-class enterprise GTM tech stack, focusing on the Salesforce ecosystem. This role requires strategic thinking, functional and technical expertise, and problem-solving skills. You will own the GTM systems roadmap, drive project delivery, and serve as the primary owner of the GTM tech stack. The ideal candidate is proactive, solution-oriented, and thrives in a fast-paced environment. This position offers a full compensation package including equity and health/vision/dental benefits, with base salary varying based on location and experience.

Requirements

• Bachelor’s Degree in Business, Information Systems, or related field
• 6+ years of experience in business systems or operations roles with a focus on Salesforce, especially Sales Cloud and CPQ
• Salesforce Certified Administrator or Platform App Builder certification
• Experience working with cross-functional teams in an Agile environment
• Experience with third-party GTM tools, such as: HubSpot, DocuSign, Looker, Snowflake, Salesforce, etc
• Proven ability to: Translate technical concepts to non-technical stakeholders
• Communicate business processes clearly to technical teams
• Perform effective requirements gathering, documentation, and validation with stakeholders
• Conduct fit/gap analysis to evaluate solution alignment with business needs
• Create clear, comprehensive process flows and system diagrams
• Develop detailed test plans and coordinate user acceptance testing (UAT) for large-scale system changes

Responsibilities

• Partner with stakeholders across Sales, Marketing, Finance, and Engineering to understand pain points, uncover business needs, and translate objectives into thoughtful systems solutions
• Own the GTM systems roadmap, ensuring alignment with strategic business goals and priorities
• Drive end-to-end delivery of business systems projects—scoping, planning, execution, testing, and deployment
• Serve as the primary owner of the GTM tech stack, including Salesforce, CPQ, LeanData, HubSpot, and other integrated tools
• Analyze business processes and recommend scalable, automated solutions that improve efficiency and user experience
• Collaborate with platform administrators and developers to evaluate build-vs-buy options and execute high-quality implementations
• Oversee support operations, triaging issues, prioritizing backlog items, and assigning resolution tasks
• Lead change management efforts including documentation, stakeholder communication, and enablement for new features or enhancements
• Exercise independent judgment on complex projects or initiatives with limited guidance, defining success criteria and delivering measurable outcomes

Preferred Qualifications

• Additional Salesforce certifications (e.g., Advanced Administrator, Sales Cloud Consultant, CPQ Specialist) are a plus
• Experience in high-growth B2B SaaS or enterprise technology environments
• Familiarity with RevOps principles and data-driven decision making

Benefits

• Health/vision/dental benefits
• Equity
• 10% quarterly bonus
• Medical coverage
• Wellness stipends