Senior CRM Consultant

Summary

Join Massive Rocket, a fast-growing Braze & Snowflake agency, as a CRM Consultant and play a pivotal role in planning, executing, and optimizing CRM campaigns across multiple channels. You will meticulously plan and execute campaigns based on provided strategies, collaborating closely with clients to translate strategies into impactful initiatives. You will guide the project team to success, ensuring seamless execution and exceptional client satisfaction. This 100% remote position offers a supportive and positive work culture with an international presence. The role requires strong Braze expertise and experience in marketing automation, data analysis, and client communication. Massive Rocket provides a fast-moving environment for continuous learning and growth.

Requirements

• 5+ years of experience in a Marketing Automation Specialist in the CRM space
• Strong skills in working with Braze, Salesforce Marketing Cloud or HubSpot
• Attention to detail, including QA of CRM Campaigns, Integrations & relevant documentation, ensuring accuracy and alignment with best practices
• Strong knowledge of digital marketing
• Understanding of relational databases and data structures
• Proactive mindset and ability to work in cross-functional teams
• Strong interpersonal and communication skills gained through experience in a client service environment (e.g., agency, client-facing role..etc)
• Experience working an agency setting or client facing roles
• C1 level of English proficiency

Responsibilities

• Lead the execution of CRM initiatives within the Braze platform for our clients across various channels
• Configure and customize the Braze platform to implement agreed-upon strategies and campaigns
• Design and execute targeted marketing campaigns using Braze’s messaging capabilities
• Utilize Braze's segmentation and personalization features to tailor campaigns to specific audience segments
• Collaborate with the strategy team or other relevant stakeholders to ensure alignment between strategy and execution
• Partner with clients to understand their needs and develop tailored solutions that deliver lasting results
• Manage and analyze large datasets to understand customer behavior and trends
• Master Braze and its features to deliver innovative solutions that elevate our clients' success
• Relevant document and reporting creation (e.g Measure and report on the performance metrics of executed campaigns..etc)

Preferred Qualifications

• Braze Certifications ( i.e Practitioner, Marketer)
• Extensive experience working with Braze platform, demonstrating proficiency in utilizing its features
• Experience in data analysis leveraging SQL

Benefits

• 100% remote forever
• Organised team events and outings