Senior Customer Analytics Manager

Summary

Join Jobber as a Senior Customer Analytics Manager and lead high-impact analytical initiatives supporting critical strategic priorities. Collaborate across departments, including Strategy, Finance, Marketing, and Sales, to drive data-informed decisions. Uncover actionable insights and influence decision-making at all levels. Evaluate strategic opportunities and provide recommendations to optimize customer acquisition, expansion, retention, and revenue growth. Lead analytical work supporting pricing strategy and monetization initiatives. Shape Jobber's growth strategy by identifying key business improvement opportunities and delivering critical insights.

Requirements

• Expert-level SQL skills, with the ability to work efficiently across complex relational data structures; experience with Python is a strong asset
• Proficiency with BI and data visualization tools such as Tableau, with a focus on creating clear, compelling, and actionable visual narratives
• Demonstrated expertise in foundational and advanced analytics techniques, including performance measurement, exploratory analysis, scenario analysis, impact evaluation, simulation modelling, and predictive analytics, with the ability to apply these methods to solve complex business problems, assess strategic opportunities, and inform high-impact decisions
• Strong business acumen and a strategic mindset, with the ability to define initiatives and develop high-impact analytical proposals
• A passion for storytelling through data, with the ability to distill complex analyses into clear and influential insights
• Excellent communication and stakeholder management skills, with the ability to collaborate cross-functionally and influence decisions at all levels of the organization
• A proactive mindset and the ability to contribute thought leadership that elevates strategic thinking and fosters a data-driven culture across the organization
• Intellectual curiosity, creativity, and adaptability in solving open-ended business problems in a dynamic environment
• Proven ability to thrive under tight deadlines and navigate ambiguous or incomplete data
• A solid understanding of SaaS business models and associated metrics and KPIs
• Experience mentoring junior analysts and contributing to team capability development

Responsibilities

• Act as a strategic thought partner and internal consultant to teams across the organization by providing actionable insights that inform business strategy and optimize customer outcomes
• Proactively conduct deep-dive and exploratory analyses to uncover trends, evaluate performance, identify areas for improvement, and surface opportunities for growth, efficiency, and enhanced customer engagement
• Conduct pricing and monetization analyses to inform strategy, evaluate trade-offs, and drive data-informed decisions on packaging, value delivery, and revenue optimization
• Translate complex business questions into analytical projects and develop high-impact recommendations that influence decision-making at all levels
• Evaluate the effectiveness of key strategies and initiatives, using data to assess impact, measure success, and continuously refine approach
• Identify, define, and track success metrics and KPIs aligned to business objectives and growth priorities
• Support experimentation initiatives by contributing to A/B test design, success measurement, and post-test analysis to evaluate customer engagement strategies and product or marketing initiatives
• Apply advanced analytics techniques such as scenario analysis, impact evaluation, simulation modelling, and predictive analytics to assess strategic opportunities and inform long-term planning
• Collaborate with the Data Science team on more complex modeling and machine learning initiatives that extend the impact of strategic analytics
• Collaborate closely with stakeholders to understand their objectives, translate them into analytical solutions, and ensure alignment and buy-in through strong communication and storytelling
• Develop and present insights, dashboards, and strategic recommendations in business reviews, leadership forums, and cross-functional meetings
• Partner with the Business Intelligence team to define data and reporting requirements, improve data accessibility, and scale analytical capabilities across the organization
• Contribute to the evolution of analytics practices at Jobber by promoting best practices and identifying opportunities to enhance reporting, streamline analysis, and enable scalable, repeatable approaches
• Drive a culture of data curiosity by exploring innovative ideas, metrics, or techniques that improve insight quality and business understanding
• Provide mentorship and guidance to junior analysts within the Customer Analytics team, supporting their development and the broader team’s analytical maturity

Preferred Qualifications

• Foster a collaborative and supportive work environment by actively sharing knowledge, engaging in peer reviews, and contributing to the professional growth and development of the team
• Be proactive and resourceful, with a bias for action. You're comfortable navigating ambiguity, solving conceptual problems, corralling resources, and delivering results independently
• Communicate with clarity and confidence. You actively listen, empathize with stakeholders, and can translate complex concepts into simple, actionable insights
• Thrive in a fast-paced and evolving environment. You adapt quickly, embrace change, and stay focused even when yesterday’s playbook no longer applies

Benefits

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options
• A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential
• Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family