Senior Customer Engineer

Summary

Join Moloco's Customer Engineering team as a trusted technical advisor for retail media platform owners. You will guide clients on implementing Moloco Commerce Media (MCM), a machine learning-powered AdTech solution, and ensure its successful adoption. Collaborate with Business Development and Product/Engineering teams, providing technical solutions, training, and architecture design consultations. Lead technical implementation projects, conduct training sessions, and proactively identify opportunities for improvement. This remote position, ideally based in the Paris area, requires strong technical and problem-solving skills and experience in the AdTech industry. Moloco offers a rewarding work environment and various benefits.

Requirements

• 8+ years of professional experience within cloud, software, or machine learning domain areas like software engineering, systems engineering, machine learning, cloud infrastructure architecture, networking, security, data and analytics
• 5+ years in technical field roles – like Solutions Architect, Customer Solutions Engineer or Professional Services Consultant – in the retail or the AdTech industry
• 3+ years of hands-on implementation, architecture design, or consulting experience in the application or the cloud infrastructure
• Strong technical and problem-solving skills, the ability to understand and troubleshoot systems and application flows, dive deep into complex problems & find their root cause
• Experience in a technical role within the AdTech industry, preferably with hands-on experience in ad serving platforms, programmatic advertising, or related technologies
• Comfortable communicating technical concepts to both technical and non-technical audiences
• Demonstrated experience to autonomously identify goals and effectively deliver the goals along with the cross-functional internal and external stakeholders
• Fluency in English and French

Responsibilities

• Be the trusted technical advisor for clients by offering guidance on platform integration, optimization, and troubleshooting
• Understand clients' business objectives and challenges to provide tailored technical solutions and recommendations
• Collaborate with BD teams to support pre-sales activities, including product demonstrations, technical consultations, and solution design
• Lead technical implementation projects, including platform setup, configuration, and customization, to meet clients' requirements and deadlines
• Conduct training sessions and workshops to educate clients on best practices, new features, and industry trends
• Proactively identify opportunities for process improvement, feature enhancements, and product innovation based on client feedback and market insights
• Stay abreast of industry developments, emerging technologies, and competitive landscape to maintain a deep understanding of the AdTech ecosystem