Remote Senior Customer Care Engineer

Summary

The job is for a Senior Customer Care Engineer in a globally expanding software technology company that allows remote work. The role involves developing relationships with customers, communicating customer requests to relevant departments, providing first point of contact for all client inquiries, support requests, and issue resolution, becoming an expert in all products, promoting process and quality improvements, and providing application support for the company's products.

Requirements

• University degree in a related field (Preferably Computer Programs, Mathematics, Electrical, and Electronics or Computer Engineering)
• Min. 5 years of working experience

Responsibilities

• Developing relationships with customers
• Answering customer questions via e-mail, phone and helpdesk application
• Communicating requests which comes through customers to the relevant departments
• Providing the first point of contact for all client inquiries, support requests, and issue resolution

Preferred Qualifications

• Experience in the digital and marketing tech environment is preferable
• Willingness to works shift pattern essential and occasionally work weekends