Isovalent is hiring a
Senior Customer Reliability Engineer

Summary

The job is for a Customer Reliability Engineer at Isovalent, a company that builds open-source software and enterprise solutions. The role involves interacting with customers, gaining a deep understanding of their architecture, and ensuring the reliable operation of Cilium Enterprise. The work is remote within the US but requires availability during Pacific Standard Time hours.

Requirements

• In-depth understanding of advanced Kubernetes architecture and its components
• Proven history in troubleshooting and resolving issues with Kubernetes and cloud-native technologies at a large production scale
• Comprehensive knowledge of Customer Reliability Engineering (CRE) practices, including Production Readiness Reviews (PRRs), Customer Test Environments (CuTEs), tooling, monitoring, knowledge base creation, and retrospectives
• Extensive experience with at least one major cloud provider (AWS, Azure, or GCP)
• Strong familiarity with best practices in operating system security and their application in cloud-native technologies
• Commitment to knowledge sharing through the creation of valuable content for customers and internal stakeholders
• Emphasis on utilizing automation technologies for efficiency in handling repetitive tasks

Responsibilities

• Reduce our customers’ production operational anxiety to near zero
• Collaborate with solutions architects and engineering team to provide resolution to customer incidents
• Develop knowledge base articles that would help our customers accelerate time to resolution of previously identified issues
• Collaborate with the documentation team to promote any existing knowledge base articles to our official documentation site
• Conduct production readiness reviews with customer success team members and customers as they prepare to go into production
• Leverage data to assess any reliability impact on our customer base and provide critical communication to customers around Cilium Enterprise to maintain a high level of production reliability
• Create new customer reproduction environments and when necessary enhance existing or create new automation modules
• Lead retrospective activities for high-severity customer incidents
• Participate in an on-call rotation including weekends as necessary

Benefits

• Comprehensive wellness programs, tailored to their needs
• Flexible Time Off philosophy, encouraging a minimum number of days per year for rejuvenation
• Mental Health and Wellbeing program supports individuals in finding their own strategies for work-life balance through activities like mindfulness and yoga, complemented by employee support channels and a monthly stipend
• Inclusive parental leave
• Competitive compensation packages tailored to each role