Senior Customer Service Representative

Summary

Join our team in Latin America as a Medical Records and Billing Coordinator! This work-from-home position requires excellent English communication skills and involves managing medical and billing records, monitoring treatment, handling insurance details, and client document organization. You will also compose demand letters, manage CRM entries, and dispatch documents. The ideal candidate possesses strong organizational and multitasking skills, along with experience in management and coordination. We offer competitive compensation, benefits including healthcare, a WIFI allowance, paid time off, and a retirement plan, all while working remotely in US time zones.

Requirements

• Excellent English communication skills both written and verbal
• Bilingual in Spanish & English
• 2+ years in management and coordination
• Proficient in Microsoft Office and database management
• Strong organizational and multitasking skills
• Detail-oriented, diligent, and flexible
• Professional demeanor and ability to maintain confidentiality
• Own a laptop/desktop (8GB RAM, Core i5 or above) with 10 Mbps internet
• Available to work in US time zones

Responsibilities

• Review and update medical and billing records
• Monitor treatment status and prepare summaries
• Handle billing, payments, and health insurance details
• Collect and organize client documents
• Compose demand letters and manage CRM entries
• Dispatch documents to relevant parties

Preferred Qualifications

Bachelor's degree

Benefits

• Healthcare
• Monthly $25 WIFI allowance
• Paid time off and sick leaves
• Attendance Bonus
• Retirement Plan
• Annual Appraisal
• Work from Home, no commute!