Customer Service Representative

Summary

Join Colibri Group as a Customer Service Representative and help create customers for life by engaging with existing clients, following sales scripts, resolving client concerns, and managing routine tasks.

Requirements

• A people-person who’s excited to connect and create positive customer experiences
• Sales experience, ideally in a customer-focused or phone-based role
• Strong oral and written communication skills with a customer-focused approach
• Proficient computer skills and experience navigating CRM or call management systems
• Excellent interpersonal skills and a natural ability to build relationships with clients
• A self-motivated individual with a proactive approach to customer retention and sales
• Enthusiasm for learning and growth, with a commitment to delivering an exceptional customer experience

Responsibilities

• Engage with existing clients by making and receiving calls to renew and retain their business
• Follow prepared sales scripts to guide conversations with potential clients, effectively conveying the benefits of our products
• Respond to inquiries, gather information, and follow up after initial contact to build relationships
• Proactively drive contract renewals by tracking expiration dates and initiating contact with clients to discuss renewal options
• Resolve client concerns by investigating and addressing complaints, aiming to retain their business and maintain high satisfaction levels
• Stay knowledgeable about competitor products and services, allowing for accurate representation of our offerings
• Keep up to date on current promotions and offers, and provide clients with discounts or special offers when applicable
• Manage routine tasks under direct supervision, handling straightforward inquiries while escalating more complex issues to senior team members as needed

Benefits

• 401(k) matching
• Health, Dental & Vision Insurance
• Paid time off
• Paid training
• Employee Assistance Program
• Professional Education Coursework
• Tuition Reimbursement