Customer Success Associate

Summary

Join Hazel Health, a leading virtual provider of school-based healthcare, as a Customer Success Associate! In this introductory role, you will ensure the successful implementation and ongoing use of Hazel's services in schools within the Washington, DC metropolitan area. You will conduct on-site visits, address operational challenges, and build relationships with school staff and families. This position requires extensive travel (up to 80%) and involves collaborating with internal teams to resolve issues and improve service delivery. The ideal candidate is proactive, detail-oriented, and possesses strong customer-centric communication skills. Hazel offers a competitive salary, benefits, and opportunities for professional growth.

Requirements

• 1-3 years of experience in customer-facing, field-based roles serving children in diverse socio-economic environments (school-based or healthcare experience is a plus)
• Meet specific fingerprinting requirements for DOJ-cleared access to work on school campuses
• Ability to travel for ~80% of the time
• Must currently reside in the Washington, DC metropolitan area (DC, Northern Virginia, or suburban Maryland)

Responsibilities

• Ensure school site readiness
• Conduct on-site readiness visits at newly launched schools to ensure staff are equipped and prepared to deliver Hazel services
• Perform detailed site assessments to resolve logistical and operational challenges
• Proactively address common service blockers, such as training gaps or pending consent uploads
• Drive activation and engagement
• Conduct regular school rounds to support site engagement and surface support needs
• Represent Hazel at in-person school events (e.g., back-to-school nights, health fairs, parent meetings) to build awareness of Hazel’s services among school staff and families
• Share observations and best practices across similar school environments to increase service usage and impact
• At the direction of senior team members, conduct targeted outreach to improve utilization and reduce missed appointments
• Collaborate for Success
• Partner with internal Hazel teams (Account Management, Implementation, Clinical, Family and School Support) to coordinate issue resolution
• Surface field-level insights and user feedback to inform improvements in school experience and service delivery
• Maintain accurate documentation of school touchpoints and support activities in the CRM platform

Preferred Qualifications

• Bachelor’s degree in health administration, education, business, or a related field
• Prior experience within start-up or hyper-growth environments
• Existing school-based relationships in Washington, DC, Metropolitan Area (DC. Northern Virginia, or suburban Maryland) strongly preferred
• Spanish-speaking is a major plus

Benefits

• 401k match
• Healthcare coverage
• Paid time off
• Stock options