Senior Customer Success Engineer

Summary

Join Corellium as a Customer Success Engineer and play a pivotal role in ensuring customer success with our innovative mobile and IoT security R&D technology. You will be the key technical advisor, guiding customers through onboarding, resolving technical issues, collecting feedback, and maintaining strong communication. Your expertise in Linux system administration, virtualization, and networking will be crucial in delivering solutions and ensuring customer satisfaction. This role involves collaboration with various teams and contributes directly to Corellium's growth and reputation. Expected travel is minimal (under 5%). Corellium offers cutting-edge technology, competitive benefits, and a culture of excellence.

Requirements

• Bachelor’s degree
• 2+ years of experience in a customer-facing technical role
• Strong understanding of Linux system administration, virtualization, and networking
• Familiarity with mobile operating systems
• Self-motivated as a remote worker to effectively manage time and efforts to achieve performance goals
• Working knowledge of CRM and customer messaging tools
• Excellent problem-solving and analytical skills

Responsibilities

• Guide new customers through the onboarding process, ensuring they are fully trained and able to effectively use our product
• Serve as a technical resource, resolving customer issues in a timely manner and escalating complex problems to the appropriate teams
• Collect customer feedback on product functionality and work with the product development team to implement improvements
• Maintain regular communication with assigned accounts, understanding their ongoing needs and ensuring customer satisfaction
• Develop sophisticated tooling to resolve customer issues
• Create and maintain a knowledge base of customer interactions and technical solutions provided
• Work closely with sales, product development, and other teams to provide seamless customer experience

Benefits

• Cutting-Edge Technology: Work with the latest hardware and software, and be part of groundbreaking innovations
• Competitive Benefits: Enjoy a comprehensive benefits package designed to support your well-being and financial security
• A Culture of Excellence: Collaborate with a team of humble yet brilliant minds, passionate about their work and committed to delivering exceptional results