Amount is hiring a
Senior Customer Success Manager

Summary

Join Amount, a digital transformation partner for financial institutions, as a Senior Customer Success Manager. You will lead strategic client relationships, drive customer success strategies, and contribute to the continuous improvement of our customer success practices.

Requirements

• Minimum of 7 years in a customer-facing role, with a track record of successfully managing strategic customer relationships, which include a minimum of 3+ in the fintech or financial services sector
• Demonstrated leadership experience with the ability to influence and drive cross-functional teams toward a common goal
• Proven ability to think strategically and contribute to the development of customer success strategies aligned with business objectives
• Advanced problem-solving skills, with a focus on identifying and addressing complex issues to ensure overall customer satisfaction
• Exceptional communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical audiences
• A forward-thinking and innovative approach to customer success, with a focus on continuous improvement and staying ahead of industry trends
• Passionate about creating customer advocates and leveraging their success stories for business growth

Responsibilities

• Develop and nurture strategic partnerships with key clients, aligning our solutions with their long-term business objectives
• Oversee the entire customer lifecycle, from onboarding to renewal, ensuring a seamless and value-driven experience
• Engage with senior executives at client organizations, presenting insights, discussing roadmaps, and ensuring alignment with their strategic goals
• Provide mentorship and leadership to junior members of the Customer Success team, fostering their professional growth and ensuring a high-performing team
• Lead the development and execution of a customer advocacy program, leveraging satisfied clients to drive business growth through references, testimonials, and case studies
• Collaborate closely with sales, product, and support teams to drive coordinated efforts for customer success, identifying areas for product improvement based on client feedback
• Proactively identify opportunities for upselling and cross-selling, working closely with the sales team to maximize account value
• Ability to gather high level business requirements for technical initiatives, ensuring effective communication of Amount’s value propositions to our clients