Senior Customer Success Manager

Summary

Join Artera as a Senior Customer Success Manager and build trusted relationships with mid-market and strategic healthcare clients. You will be the primary point of contact, guiding them through our platform and ensuring measurable business outcomes. This high-impact role demands strategic thinking and operational excellence, requiring collaboration with various teams. You will translate customer feedback into actionable improvements and proactively resolve issues. The ideal candidate possesses strong healthcare IT knowledge and excels at navigating complex systems. This position offers a competitive salary, equity, and a variety of benefits.

Requirements

• 4–7+ years of experience in a customer-facing role, including at least two years working in healthcare IT (patient engagement experience is highly preferred)
• Bachelor’s degree in Healthcare, Marketing, Business, or a similar field; we welcome equivalent experience in place of formal education
• Proven success managing strategic or complex accounts with a focus on retention, growth, and product adoption
• Familiarity with healthcare IT systems, workflows, and patient engagement challenges
• Comfortable engaging across technical and non-technical stakeholders; able to position solutions effectively
• Proficient with Salesforce or similar CRM tools
• Willingness and ability to travel as needed to support customer relationships and business priorities

Responsibilities

• Act as the primary post-sale point of contact for ~15 mid-market and strategic healthcare clients, building trusted relationships across operational and executive stakeholders
• Understand each customer’s unique goals and workflows to position the right solutions, guide platform adoption, and deliver measurable business outcomes
• Identify opportunities for expansion and renewal by surfacing Customer Success Qualified Leads (CSQLs) and collaborating with Sales to drive long-term value
• Translate feedback and insights into clear, actionable inputs for Product, Engineering, and other internal teams to improve the platform and customer experience
• Maintain accurate account data in Salesforce, identify inefficiencies in internal or customer-facing processes, and contribute to continuous improvement efforts
• Anticipate challenges, manage escalations, and coordinate across cross-functional teams to proactively resolve issues and protect account health

Preferred Qualifications

• Previous experience working with electronic health record (EHR) systems or clinical environments, including clinicians or healthcare practitioners
• Advanced degree such as an MBA or a Master’s in a healthcare-related field

Benefits

• $88,000 - $115,000 a year
• The compensation for this role will be based on level of experience and the geographic tier in which you are located
• This position also comes with equity and a variety of benefits
• Tier 1 Salary: $96,000 - $115,000
• Non-Tier 1 Salary: $88,000 - $105,000
• *Employees in this role are also eligible for variable compensation, typically ranging from 10–15% of base salary
• Full health benefits (medical, dental, and vision)
• Flexible spending accounts
• Company paid life insurance
• Company paid short-term & long-term disability
• Company equity
• Voluntary benefits
• 401(k)
• Manager development cohorts
• Employee development funds
• Company holidays, Winter & Summer break, and flexible time off
• Employee Resource Groups (ERGs)