interface.ai is hiring a
Senior Customer Success Manager in United States

Logo of interface.ai
Senior Customer Success Manager
🏢 interface.ai
💵 $110k-$130k
📍United States
📅 Posted on Jul 11, 2024

Summary

The job is for a Customer Success/Account Manager role at Interface.ai, a leading Conversational AI SaaS company serving financial institutions. The role involves managing enterprise clients, understanding their needs, and developing solutions to meet those needs. The position requires a Bachelor's degree in Business Administration, Marketing, Communications, or related field, and at least 5 years of experience in customer success or account management in the technology industry.

Requirements

  • Bachelor's degree in Business Administration, Marketing, Communications, or related field
  • 5+ years of experience in customer success or account management in the technology industry

Responsibilities

  • Serve as the primary point of contact for enterprise clients, understanding their business objectives and helping them achieve their goals through the use of our platform
  • Establish and maintain strong relationships with clients, ensuring their satisfaction and loyalty to Interface.ai
  • Work closely with clients to understand their needs and requirements, and collaborate with internal teams to develop and deliver solutions that meet those needs
  • Proactively monitor client usage and identify opportunities for upsell or cross-sell of additional products and services
  • Develop and maintain a deep understanding of our platform, its capabilities, and its use cases
  • Provide guidance and best practices to clients on how to leverage the platform to achieve their business objectives
  • Act as an advocate for clients internally, ensuring their needs are addressed and their feedback is heard
  • Develop and maintain a deep understanding of the market and competitive landscape, and use that knowledge to inform product development and sales strategies
  • Provide regular updates and reports to internal stakeholders on client health and usage

Preferred Qualifications

  • Strong understanding of SaaS business models and software development lifecycles
  • Experience working with AI-powered technologies or customer experience platforms is a plus

Benefits

  • Remote First Policy
  • Medical/Dental/Vision Insurance
  • PTO & Holidays
  • Life Insurance
Help us out by mentioning to interface.ai that you discovered this job opportunity on JobsCollider. Your support is greatly appreciated. Thank you 🙏
Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.

Similar Jobs