Senior Customer Success Manager

Summary

The job is for a Customer Success/Account Manager role at Interface.ai, a leading Conversational AI SaaS company serving financial institutions. The role involves managing enterprise clients, understanding their needs, and developing solutions to meet those needs. The position requires a Bachelor's degree in Business Administration, Marketing, Communications, or related field, and at least 5 years of experience in customer success or account management in the technology industry.

Requirements

• Bachelor's degree in Business Administration, Marketing, Communications, or related field
• 5+ years of experience in customer success or account management in the technology industry

Responsibilities

• Serve as the primary point of contact for enterprise clients, understanding their business objectives and helping them achieve their goals through the use of our platform
• Establish and maintain strong relationships with clients, ensuring their satisfaction and loyalty to Interface.ai
• Work closely with clients to understand their needs and requirements, and collaborate with internal teams to develop and deliver solutions that meet those needs
• Proactively monitor client usage and identify opportunities for upsell or cross-sell of additional products and services
• Develop and maintain a deep understanding of our platform, its capabilities, and its use cases
• Provide guidance and best practices to clients on how to leverage the platform to achieve their business objectives
• Act as an advocate for clients internally, ensuring their needs are addressed and their feedback is heard
• Develop and maintain a deep understanding of the market and competitive landscape, and use that knowledge to inform product development and sales strategies
• Provide regular updates and reports to internal stakeholders on client health and usage

Preferred Qualifications

• Strong understanding of SaaS business models and software development lifecycles
• Experience working with AI-powered technologies or customer experience platforms is a plus

Benefits

• Remote First Policy
• Medical/Dental/Vision Insurance
• PTO & Holidays
• Life Insurance