Senior Customer Success Manager

Summary

Join Pleo's German mid-market team in Lisbon and become a trusted advisor to our customers. You will own the customer adoption journey, consult on process optimization, collaborate with internal teams, and cultivate strong customer relationships. Proven experience in a consultative customer-facing role within an enterprise software or SaaS organization is required, along with fluency in German and English. Pleo offers a comprehensive benefits package including a Pleo card, lunch, private health insurance, 25+ days of holiday, fully remote work options, wellbeing days, access to LinkedIn Learning, paid parental leave, and an equity grant scheme.

Requirements

• Proven experience in a consultative customer facing role (management consulting, account management, customer success management, etc.)
• Experience in an enterprise software or SaaS organisation
• Fluency in German and English languages

Responsibilities

• Owning the adoption journey of your customer portfolio (after the onboarding phase)
• Being the customer's trusted product advisor and business consultant - advising them on how to create their ideal processes with the tool to optimise their value-add
• Working closely with sales, securing a smooth renewal and upselling process
• Collaborate across teams with different internal stakeholders such as product management, services & solutions, marketing, customer support, etc... to improve the entire customer experience
• Cultivating key customers to become advocates of Pleo and the Fintech community
• Manage day-to-day operations and long-term business relationships with our customers
• Do everything in your power to prevent customers from leaving Pleo through measuring health scores, and product/ feature adoption - and acting proactively on those

Benefits

• Your own Pleo card (no more out-of-pocket spending!)
• Lunch is on us - with catering in our Lisbon, Copenhagen and London offices or a monthly lunch allowance paid directly together with your salary in other markets
• Private health insurance to ensure you’re fit in body and mind to do your best work
• We offer 25 days of holiday + your public holidays
• We offer fully remote working
• Option to purchase 5 additional days of holiday through a salary sacrifice
• Wellbeing days - fully paid days off designed for a slower pace, allowing you to take time to recharge and prioritise self-care
• We’re trialling MyndUp to give our employees access to free mental health and wellbeing support with great success so far
• Access to LinkedIn Learning - acquire new skills, stay abreast of industry trends and fuel your personal and professional development continuously
• Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work
• All of us have a stake in Pleo’s success - ask us about our equity grant scheme