Senior Customer Success Manager

closed
Postscript Logo

Postscript

πŸ’΅ $99k-$112k
πŸ“Remote - United States

Summary

Join a high-growth startup as a Senior Customer Success Manager, working with large ecommerce customers to ensure their success and growth with Postscript's product offering.

Requirements

  • 4+ years of customer management experience, in SaaS marketing or ecommerce technology
  • 1+ years of experience in a sales role, including Account Management, preferred
  • Experience with technical products and/or demonstrated technical aptitude
  • Demonstrated an advanced understanding of e-commerce businesses, including emerging marketing trends and e-commerce trends. Ecommerce experience strongly preferred
  • Passion for helping customers and being a teacher
  • Ability to strike the right ongoing balance between being a detail- & process oriented-person, while also being a people-person
  • Proactive problem solver. High reliability and outstanding follow-through
  • Comfort with ambiguity, and not afraid to fail or make mistakes. Early stage experience strongly preferred
  • Ability to make any customer smile and deliver a great experience
  • Receptive to feedback and quick to iterate

Responsibilities

  • Build strong relationships and brand loyalty with our customers in general
  • Develop excellent advisory relationships with your assigned group of customers and ensure their continued growth with Postscript in line with performance targets
  • Work alongside our Customer Account Team to increase account growth through renewals and upsell opportunities
  • Continually expand your expert knowledge of your customer’s marketing, technology and general business needs
  • Run best-in-class marketing strategy sessions with your customers. Share best practices, strategize on new marketing strategies, and develop innovative, creative marketing ideas for SMS
  • Develop and implement compelling ways to connect with customers and fuel their growth. Actively track, support, and guide customers’s marketing efforts
  • Triage technical issues with the customer and the Postscript support team
  • Maintain an expert level understanding of the Postscript product, along with larger e-commerce & marketing knowledge

Benefits

  • Salary range of USD $99,000 to $112,000 base plus variable compensation and significant equity regardless of location
  • High growth startup - plenty of room for you to directly impact the company and grow your career!
  • Remote culture - work from home (or wherever!)
  • Flexible paid time off
  • Health, dental, vision insurance
This job is filled or no longer available