Summary
Join a high-growth startup as a Senior Customer Success Manager, working with large ecommerce customers to ensure their success and growth with Postscript's product offering.
Requirements
- 4+ years of customer management experience, in SaaS marketing or ecommerce technology
- 1+ years of experience in a sales role, including Account Management, preferred
- Experience with technical products and/or demonstrated technical aptitude
- Demonstrated an advanced understanding of e-commerce businesses, including emerging marketing trends and e-commerce trends. Ecommerce experience strongly preferred
- Passion for helping customers and being a teacher
- Ability to strike the right ongoing balance between being a detail- & process oriented-person, while also being a people-person
- Proactive problem solver. High reliability and outstanding follow-through
- Comfort with ambiguity, and not afraid to fail or make mistakes. Early stage experience strongly preferred
- Ability to make any customer smile and deliver a great experience
- Receptive to feedback and quick to iterate
Responsibilities
- Build strong relationships and brand loyalty with our customers in general
- Develop excellent advisory relationships with your assigned group of customers and ensure their continued growth with Postscript in line with performance targets
- Work alongside our Customer Account Team to increase account growth through renewals and upsell opportunities
- Continually expand your expert knowledge of your customerβs marketing, technology and general business needs
- Run best-in-class marketing strategy sessions with your customers. Share best practices, strategize on new marketing strategies, and develop innovative, creative marketing ideas for SMS
- Develop and implement compelling ways to connect with customers and fuel their growth. Actively track, support, and guide customersβs marketing efforts
- Triage technical issues with the customer and the Postscript support team
- Maintain an expert level understanding of the Postscript product, along with larger e-commerce & marketing knowledge
Benefits
- Salary range of USD $99,000 to $112,000 base plus variable compensation and significant equity regardless of location
- High growth startup - plenty of room for you to directly impact the company and grow your career!
- Remote culture - work from home (or wherever!)
- Flexible paid time off
- Health, dental, vision insurance