Postscript is hiring a
Senior Customer Success Manager

Summary

The job is for a Senior Customer Success Manager at Postscript, a fast-growing ecommerce marketing company. The role involves building strong relationships with customers, developing marketing strategies, and working closely with the Customer Success management team to share customer insights and improve the product offering.

Requirements

• 4+ years of customer management experience, in SaaS marketing or ecommerce technology
• 1+ years of experience in a sales role, including Account Management, preferred
• Experience with technical products and/or demonstrated technical aptitude
• Demonstrated an advanced understanding of e-commerce businesses, including emerging marketing trends and e-commerce trends. Ecommerce experience strongly preferred

Responsibilities

• Build strong relationships and brand loyalty with our customers in general
• Develop excellent advisory relationships with your assigned group of customers and ensure their continued growth with Postscript in line with performance targets
• Work alongside our Customer Account Team to increase account growth through renewals and upsell opportunities
• Continually expand your expert knowledge of your customer’s marketing, technology and general business needs
• Run best-in-class marketing strategy sessions with your customers. Share best practices, strategize on new marketing strategies, and develop innovative, creative marketing ideas for SMS
• Develop and implement compelling ways to connect with customers and fuel their growth. Actively track, support, and guide customers’s marketing efforts
• Triage technical issues with the customer and the Postscript support team

Preferred Qualifications

• Passion for helping customers and being a teacher
• Ability to strike the right ongoing balance between being a detail- & process oriented-person, while also being a people-person
• Proactive problem solver. High reliability and outstanding follow-through
• Comfort with ambiguity, and not afraid to fail or make mistakes. Early stage experience strongly preferred
• Ability to make any customer smile and deliver a great experience
• Receptive to feedback and quick to iterate

Benefits

• Salary range of USD $99,000 to $112,000 base. plus variable compensation and significant equity regardless of location
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Remote culture - work from home (or wherever!)
• Fun - We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance