Senior Customer Success Manager

Summary

Join Postscript as a Senior Customer Success Manager and drive success for our largest, high-growth customers by ensuring they achieve maximum value from our platform. Acting as a trusted advisor, you will immerse yourself in their businesses, deeply understand their goals, and provide strategic guidance to fuel their growth. You'll collaborate with internal teams, including Sales, Product, and Support, to share customer insights and improve Postscript's offerings. This fully remote position requires 4+ years of customer success or account management experience in SaaS, marketing, or e-commerce technology. You will develop tailored strategies to ensure customer growth and retention, meeting performance targets, and lead impactful strategy sessions to share best practices and implement innovative SMS marketing strategies. Postscript offers a competitive salary, significant equity, a fully remote work culture, flexible paid time off, and comprehensive health benefits.

Requirements

• 4+ years of customer success or account management experience in SaaS, marketing, or e-commerce technology
• Strong technical aptitude and ability to navigate complex tools or workflows
• Proven understanding of e-commerce businesses, marketing strategies, and industry trends
• Driven by curiosity and passion for empowering customers to succeed, with a knack for tackling challenges and simplifying complex problems
• Excellent problem-solving skills, with high reliability and outstanding follow-through
• Proactive, autonomous, and adaptable. Comfortable working in a fast-paced, early-stage environment
• Outstanding written and verbal communication skills, with a talent for building strong rapport and uncovering insights through thoughtful discovery questions
• Open to feedback and eager to continuously learn and improve

Responsibilities

• Cultivate strong, trusted relationships with your assigned portfolio of enterprise customers
• Act as a strategic advisor, ensuring customers achieve their goals and realize measurable ROI
• Develop tailored strategies to ensure customer growth and retention, meeting performance targets
• Lead impactful strategy sessions to share best practices, identify opportunities, and implement innovative SMS marketing strategies
• Provide creative and data-driven recommendations to maximize customer engagement and growth
• Partner with the broader account team to identify and execute upsell and renewal opportunities
• Collaborate with Product and Support teams to address technical issues and deliver seamless solutions
• Stay ahead of emerging e-commerce and marketing trends, and proactively share insights with customers and the Postscript team
• Maintain expert-level knowledge of Postscript’s product and the broader e-commerce landscape

Preferred Qualifications

• 1+ years of sales experience (e.g., Account Management)
• Proven understanding of e-commerce businesses, marketing strategies, and industry trends (e-commerce experience strongly preferred)

Benefits

• Salary range of USD $106,000 to $120,000 base plus variable compensation and significant equity regardless of location
• High-growth startup environment with opportunities to make a meaningful impact and grow your career
• Fully remote work culture – work from anywhere
• Fun, collaborative team passionate about e-commerce and innovation
• Flexible paid time off to recharge and prioritize your well-being
• Comprehensive health, dental, vision insurance