Remote Senior Customer Success Manager

Summary

Join Seamless as a Senior Customer Success Manager and drive growth and product adoption across the overall book of business, while ensuring customer success and maximizing lifetime value.

Requirements

• Excellent written and verbal communication skills
• Team player, able to work alongside several internal teams
• Detail-oriented, Well organized, Sales experience an advantage
• Ability to learn new technologies quickly and train others
• Strong negotiation and closing skills
• Ability to build rapport and foster long-term relationships with customers
• Self-motivated with a results driven approach
• Bachelor’s Degree in Business, Marketing, or a related field
• 3-4 years experience in sales, account management, or customer success, preferably in a technology or SaaS environment
• Salesforce, Gainsight, Outreach, high density call volume experience an advantage

Responsibilities

• Engage with existing customers, understanding their needs and experiences with Seamless.AI to ensure satisfaction and identify opportunities for account growth
• Lead the renewal process from start to finish, including contract negotiations, ensuring a high retention rate
• Develop and implement strategies to increase customer investment in Seamless.AI products and services
• Work closely with customer success and sales teams to identify opportunities for account expansion
• Conduct regular account reviews to monitor customer satisfaction and identify any potential issues before renewal
• Maintain accurate records of customer interactions, transactions, and feedback, while using this data to improve future strategies
• Stay updated on Seamless.AI product developments and industry trends to provide knowledgeable support and advice to customers
• Leverage a combination of tech-touch and personal-touch outreach to employ a proactive approach to ensuring customer health across the Strategic customer-base
• Take a consultative approach to make sure that the customer is maximizing their usage of Seamless.AI, and ensure that they will renew their subscriptions year over year
• Keep track of customer organizational changes, identify at risk customers, and coordinate efforts to eliminate risk
• Escalate issues to drive resolution in a timely, proactive manner