Senior Customer Success Manager

Summary

Join our mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. We're looking for a Senior Customer Success Manager to join our team and support existing partners.

Responsibilities

• Serve as the product expert and mental health advocate for a book of business made up of enterprise Spring Health customers
• Develop and maintain positive working relationships with multiple customers and consultants
• Consistently demonstrate Spring Health’s value proposition and link to customer’s defined success metrics
• Own the customer lifecycle from implementations to engagement strategies to contract renewals
• Census file management
• Engagement communication ideation, strategy & execution
• Business review creation and presentation to senior HR executives and business leaders
• Insightful, data-based recommendations
• Work cross-functionally to provide key customer feedback and process improvements
• Provide sales support as needed
• Drive variable revenue through targeted member engagement strategies